Sales & Service Representative (Bank Teller/Universal Banker)

Found in: Resume Library US A2 - 2 weeks ago

Annapolis Maryland, United States First Citizens Bank Full time
Overview:
Are you a people person? Be a First Citizens person Join our Annapolis branch team and make a difference.

 

This full-time Sales and Service Representative role will be located at 890 Bestgate Road in Annapolis, Maryland. It is responsible for processing transactions and other customer service requests in the branch, and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

 

The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:

Engaging customers in conversation to understand their banking needs and preferences

Processing transactions accurately and efficiently

Providing assistance with account servicing needs

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications:
Required Education: High School Diploma or GED

Required Experience: 6+ months customer service experience

Preferred Skills:Sales, cold-calling

Knowledge of retail banking products and services

Working knowledge of Microsoft Office

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