Key Account Manager

2 weeks ago


Carol Stream Illinois, United States ZIP-PAK Full time
Job Description

Key customer interface: establishes productive, professional multi-level relationships with key personnel in key customer accounts and targets·        

Proactively search, identify, and obtain new business opportunities with new and existing customers 

Provides ‘80/20’ approach to ensure key territory objectives are met 

Provides overall leadership for the account and coordinates the involvement of company personnel, including technical, service, and management resources, to meet account performance objectives and customers’ expectations 

Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts 

Active pipeline development and management with a focus on increasing active customers and growing volume sales 

Leads all significant account planning processes including budget development, establishment of income targets, and calling activities 

Develop and maintain action plan for how accounts will achieve targets and identify specific actions to improve earnings 

Proactively leads activities to assess, clarify, and validate customer needs on an ongoing basis to develop efforts that best address customer requirements· 

Develop, manage, and execute contract negotiations 

Works closely with Customer Service, Field Technical Service and plant Operations personnel to ensure customer satisfaction and problem resolution 

Maintain close communications with Marketing and R&D to recommend and promote new applications and technologies relating to market and customer trends. 

Deliverables:   

Achieves targeted sales plan in designated accounts 

Meets assigned expectations for profitability 

Develop customer value propositions to grow revenue through new customer acquisition and increases in share at existing targeted accounts 

Develops cross-functional relationships across multiple customer geographical locations 

Achieves strategic customer objectives defined by company management 

Provides territory business plan which includes strategic customer account plans for selected accounts 

Optimal use of company resources, including T&E expenditures as well as use of support personnel, to achieve territory goals and high customer satisfaction ratings 


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