1092-IT Operations Support Administrator II

4 weeks ago


San Francisco California, United States City and County of San Francisco Full time
Job Description

Project name: Technology Refresh and Telephony Project

Under general direction of the IT Customer Service Manager, the 1092 IT Operations Support Admin II will provide technical and operations support, systems and network administration, and project management; resolve, monitor, track and escalate IT problems and requests.  Coordination with SFPUC IT staff and other City departments; manage and maintain IT hardware and software, work on special projects as assigned. 

Essential Functions:

Provides 100% Onsite Support

Provides 1st and 2nd level problem determination and technical support for network and desktop problems

Performs highly complex technical and operational IT support work

Logs, tracks, and monitors all problems and requests and follow up on open trouble tickets for final resolution

Participates in Telephony upgrade project in a Change Management support role

Defines and documents help desk solutions knowledge base

Defines and documents operating process and procedures

Analyzes and recommends procedures consistent with departmental directives, policies, and regulations.

Works with local site administrators to resolve problems and implement IT service requests

Performs Active Directory administration support duties at various SFPUC sites as assigned

Performs desktop, printer, and other computer peripheral installation and support duties as assigned

Provides professional, courteous, and outstanding customer service on a daily basis to all customers

1092 IT Operations Support Admin II performs other related duties as required.


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