1092-IT Operations Support Administrator II
4 weeks ago
Project name: Technology Refresh and Telephony Project
Under general direction of the IT Customer Service Manager, the 1092 IT Operations Support Admin II will provide technical and operations support, systems and network administration, and project management; resolve, monitor, track and escalate IT problems and requests. Coordination with SFPUC IT staff and other City departments; manage and maintain IT hardware and software, work on special projects as assigned.
Essential Functions:
Provides 100% Onsite Support
Provides 1st and 2nd level problem determination and technical support for network and desktop problems
Performs highly complex technical and operational IT support work
Logs, tracks, and monitors all problems and requests and follow up on open trouble tickets for final resolution
Participates in Telephony upgrade project in a Change Management support role
Defines and documents help desk solutions knowledge base
Defines and documents operating process and procedures
Analyzes and recommends procedures consistent with departmental directives, policies, and regulations.
Works with local site administrators to resolve problems and implement IT service requests
Performs Active Directory administration support duties at various SFPUC sites as assigned
Performs desktop, printer, and other computer peripheral installation and support duties as assigned
Provides professional, courteous, and outstanding customer service on a daily basis to all customers
1092 IT Operations Support Admin II performs other related duties as required.
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