Director, Procedural

3 weeks ago


New Haven Connecticut, United States Yale New Haven Health Full time
Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Reporting to the Vice President of Supply Chain, the Director Procedural is responsible for clinical materials operational standardization and efficiencies at all delivery networks. In this role the Director acts a corporate supply chain representative to the delivery network clinical material leaders who also maintain matrix reporting to site leadership. The Director establishes standards of performance for both quality and productivity, policies and procedures for all aspects of program operation and ensures consistent implementation and adherence at all sites. The Director engages in ongoing performance improvement efforts and establishes and monitors key performance indicators. Interacts with health system and hospital leaders, physicians and all types and levels of staff in the performance of job responsibilities.

EEO/AA/Disability/Veteran

Responsibilities:
1. General Administrative and Operational

1.1 Evaluates site and departmental systems, programs, procedures and activities on a regular basis and develops recommendations to standardize and ensure high quality performance and service and efficient daily operations.

2. Financial Performance

2.1 Non Labor Expense Management - Active participation of operating departments in clinical supply chain projects and initiatives with specific goals of managing cost and value.

3. Customer Service/ Quality/ Performance Improvement

3.1 Performance Monitoring - Ensures the establishment and ongoing tracking and reporting of key performance indicators with consistency across sites and departments as appropriate. Regularly measures compliance with department standards of service. Works with the team regarding new product introduction to ensure it is compliance with system policy. Responsible for conversion process assistance as needed and ensuring system process is the most efficient as possible. Utilize RL as a tool to monitor customer service ensuring we are meeting expectations.

4. Technology and Analytics

4.1 Demonstrates knowledge of INFOR and the clinical materials inventory information management systems and establishes process, policy and procedure to ensure standardization and optimization. Identifies opportunities to improve functionality, develops business case, and builds organizational and departmental support for change.

5. Information Technology Systems

5.1 Standardization of Systems - Facilitates and promotes consistent implementation and application of materials management systems for the management, control and distribution of products (Lawson, EPIC, QSight, Qpar etc.)

Qualifications:
EDUCATION

Bachelors degree in business, health administration or related field. Masters degree or 7 plus years proven experience in health care supply chain/ clinical materials management operations in perioperative/ OR setting.

EXPERIENCE

Demonstrated leadership in hospital supply chain with extensive experience in clinical materials management, financial management, performance improvement, supply chain analytics and Enterprise Resource Planning Information systems, purchasing and contracting, and project planning. Must have thorough knowledge of regulatory requirements of DPH, CMS, and TJC, and an understanding of professional association standards for areas of responsibility.

SPECIAL SKILLS

Comprehensive understanding of advanced inventory and distribution methods, including traditional, stockless, JIT, consignment, etc. Must be able to independently plan, develop and implement policies, procedures, and programs/ services; Strong analytical ability; Leadership skills; Exemplary organizational, verbal/written communication skills; Proven experience and skill in physician relations; Ability to think and function with an organizational and health system perspective; Collaboration and negotiation skills; Ability to engage and motivate a diverse work force in the accomplishment of defined goals and objectives; Working knowledge of software systems that support management decisions; Knowledge and experience with performance improvement principles, tools and techniques.


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