Director of Emergency Services
2 weeks ago
Wylander, a recruiting company specializing in the disaster restoration industry, is looking for a passionate Director of Emergency Services for a full-service restoration company located in New Haven, CT.
Director of Emergency Services Compensation and Benefits:
Competitive Salary ($80k-$120K) plus commission
Company Vehicle
Health Benefits
401K
Paid Vacation and Paid Holidays
________________________________________________________________________________________
They are seeking a candidate who can create new prospects and clients, provide an exceptional client experience, ability to show compassion, while building new relationships with organizations to help them achieve their next stage of growth. The Director of Emergency Services is responsible for working directly with the Ercolano Cleaning and Restoration Leadership team to accomplish all short-term and long-term goals assigned to the Emergency Services Department with clear and consistent communication, strong attention to details and persistent follow up.
Director of Emergency Services
Responsibilities:
Networking/visiting fire departments
Work alongside the leadership team to develop and accomplish vision for the department
Create all processes and procedures to meet department goals
Develop detailed training and continuing education process that supports onboarding of new hires and long-term development of technicians and leadership within the department
Design an action plan to successfully create new business and build client relationships
Responsible for achieving company sales targets
Maintain a professional, ethical, and positive disposition as a primary representative of the company in the community.
Maximize efficiency of mitigation, demolition, drying and documentation processes to meet or exceed industry standards
Manage distribution and create accountability around maintaining vehicles and equipment in conditions for peak performance
Regularly attend client meetings, trade shows, networking events, conferences, etc.
Integrate sales efforts with other organized marketing activities (promotions, advertising, exhibitions, telemarketing, social media marketing, etc.
Responsible for on-going prospecting and warm-calling potential clients within targeted areas
Communicate with adjusters, homeowners, and trade partners
Call and follow-up with the client after every job and ensure client satisfaction
Enter and track customer interactions in software system
Provide exceptional product knowledge and outstanding customer service to develop lifetime customers in a local market
Communicate a positive image of the company to the entire staff and customer
Attend weekly sales meetings
Director of Emergency Services
Requirements:
Fire Chief, Assistant Chief, Fire Marshall, etc.
Excellent computer skills, including internet knowledge and working proficiency in Word, Excel, Outlook, and database applications
Industry knowledge or the ability to seek knowledge if new to the industry
Proven, successful sales track record
Ability to maintain a quality and service oriented attitude
Must be a self-starter and able to take initiative
Able to work in a fast-paced environment with a demonstrated ability to juggle multiple competing tasks and demands
Proven ability in creating new business and client relationships is a must
Excellent written, verbal, and presentation skills
Keywords:
fire fighter, business development, disaster restoration
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