Customer Service Specialist

Found in: Appcast US C2 - 2 weeks ago

Grand Rapids, United States Axios Professional Recruitment Full time

Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.


The focus of this position is: Serve Grand Rapids Iron & Metal and its client base by providing clear and accurate customer centric accounting and financial services. This position reports to and supports the office manager.


Customer Service Specialist Benefits:

  • Flexible work schedule
  • Healthcare benefits
  • Dental and Vision
  • Paid holidays
  • Paid time off
  • Positive, friendly work environment


Serve Grand Rapids Iron & Metal clients by:

  • Expressing an attitude of gratitude
  • Speaking with truth and kindness
  • Maintaining a standard of high character
  • Following our company policies, guidelines, and systems
  • Exhibiting a high level of proficiency and efficiency to instill trust with employees and customers
  • Knowing our clients and the business they conduct with Grand Rapids Iron & Metal
  • Being the client’s advocate by understanding their need when they contact us and addressing their need or placing them in contact with appropriate person
  • Being efficient and accurate in your work
  • Engage the client as if they are the most important person in the world
  • Treating others like you want to be treated


Overall Expectations:

Serve external and internal customers by understanding their needs or requests and delivering service with kindness, accuracy and efficiency all while maintaining company policies, guidelines and systems.



Front Office:

  • Greet and assist Clients
  • Answer phones
  • Operate Truck Scale
  • Notify warehouse team of incoming clients
  • Create transportation documents
  • Update logistics status trackers



Accounts Payable:

  • Create and maintain QuickBooks / Rematter vendor and customer information
  • Create, maintain and apply rates to vendor accounts
  • Assist with monthly payment purchase orders


Accounts Receivable:

  • Initiate invoice and paperwork
  • Assist with Account Receivables collections
  • Assist with the receiving process and paperwork



Other Responsibilities:

  • Client Services - schedule service requests
  • Inventory - assist in inventory adjustments
  • Data Entry - provide support to various departments
  • Equipment – Assist Maintenance Manager with Hippo Software – scanning and entering Data
  • Human Resources – Assist Office Manager with payroll and onboarding new team members
  • Partner with office manager on various projects
  • Participate in special project
  • Look for opportunities for continuous improvement
  • Other jobs as assigned



Customer Service Specialist Qualifications:

  • QuickBooks
  • Word and Excel (or Google equivalent)
  • 3-5 years bookkeeping experience
  • General Office Skills
  • Excellent written and verbal communication skills
  • Associates degree
  • Excellent organizational and time management skills.
  • Willingness to and help as-needed in other front office areas


Positional Goal: Be the reason our clients choose Grand Rapids Iron & Metal


Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.



Good luck, we look forward to reviewing your application

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