Customer Service Specialist
Found in: Appcast Linkedin GBL C2 - 3 weeks ago
Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.
The focus of this position is: Serve Grand Rapids Iron & Metal and its client base by providing clear and accurate customer centric accounting and financial services. This position reports to and supports the office manager.
Customer Service Specialist Benefits:
- Flexible work schedule
- Healthcare benefits
- Dental and Vision
- Paid holidays
- Paid time off
- Positive, friendly work environment
Serve Grand Rapids Iron & Metal clients by:
- Expressing an attitude of gratitude
- Speaking with truth and kindness
- Maintaining a standard of high character
- Following our company policies, guidelines, and systems
- Exhibiting a high level of proficiency and efficiency to instill trust with employees and customers
- Knowing our clients and the business they conduct with Grand Rapids Iron & Metal
- Being the client’s advocate by understanding their need when they contact us and addressing their need or placing them in contact with appropriate person
- Being efficient and accurate in your work
- Engage the client as if they are the most important person in the world
- Treating others like you want to be treated
Overall Expectations:
Serve external and internal customers by understanding their needs or requests and delivering service with kindness, accuracy and efficiency all while maintaining company policies, guidelines and systems.
Front Office:
- Greet and assist Clients
- Answer phones
- Operate Truck Scale
- Notify warehouse team of incoming clients
- Create transportation documents
- Update logistics status trackers
Accounts Payable:
- Create and maintain QuickBooks / Rematter vendor and customer information
- Create, maintain and apply rates to vendor accounts
- Assist with monthly payment purchase orders
Accounts Receivable:
- Initiate invoice and paperwork
- Assist with Account Receivables collections
- Assist with the receiving process and paperwork
Other Responsibilities:
- Client Services - schedule service requests
- Inventory - assist in inventory adjustments
- Data Entry - provide support to various departments
- Equipment – Assist Maintenance Manager with Hippo Software – scanning and entering Data
- Human Resources – Assist Office Manager with payroll and onboarding new team members
- Partner with office manager on various projects
- Participate in special project
- Look for opportunities for continuous improvement
- Other jobs as assigned
Customer Service Specialist Qualifications:
- QuickBooks
- Word and Excel (or Google equivalent)
- 3-5 years bookkeeping experience
- General Office Skills
- Excellent written and verbal communication skills
- Associates degree
- Excellent organizational and time management skills.
- Willingness to and help as-needed in other front office areas
Positional Goal: Be the reason our clients choose Grand Rapids Iron & Metal
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application
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