Correspondence Specialist
3 weeks ago
Hours: 20 hours/week
Pay Range: $17-19/hour
Essential Functions:
· The Correspondence Specialist opens, and sorts all received mail on a daily basis.
· Deposits insurance and patient payments with the use of a remote scanner to the bank.
· Processes medical record requests from third party vendors via fax or mail, documents patient’s accounts accordingly.
· Scans insurance medical record requests received for outsourced vendor processing via a follow up dashboard queue in Raintree EMR system.
· Scans Authorization approvals to patient’s chart, tasks authorization team for notification.
· Scans insurance denial and claim notification correspondence to shared drive for outsourced vendor processing.
· Ensures checks and corresponding explanation of benefits are scanned to shared drive for payment posting team processing.
· Responsible for itemizing all batch totals each day and reporting cash deposit totals to department heads.
· Coordinates incoming and outgoing mail to insurance carriers, patients, providers, etc.
· Behaves in a manner consistent with Professional’s mission, vision, and values.
· Attends training classes as required and completes assigned training courses
· Maintains working knowledge of HIPAA, OSHA, Risk Management, and Compliance regulations.
· Practices confidentiality and privacy protocols in accordance with Company policies and all applicable laws and regulations.
· Other duties as assigned by the Manager and Assistant Director, Revenue Cycle Operations.
Requirements
Qualifications:
· Must have excellent communication and interpersonal skills.
· Good time management and organizational skills are required.
· Working knowledge of Microsoft Office (Word, Outlook, and Excel) are required.
· Embraces diversity within the work environment and consistently deals with internal and external customers in a friendly and respectful manner; supports teamwork and cooperation with partners in daily activities.
Working Conditions:
· The Correspondence Specialist typically works in an office environment.
· May be required to spend long amounts of time sitting down.
· May be required to walk up and down the stairs.
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