Manager II, Customer Svc

Found in: Resume Library US A2 - 7 days ago


Houston Texas, United States TDIndustries Full time
Job Summary :
Manages customer service team and oversees customer inquiries to ensure consistency with service and quality standards. Oversees processes, and ensures customer complaints are resolved.

Company Overview:
Established in 1946, TDIndustries has developed into one of America's  premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance.  For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.

 

Our employees, whom we call “Partners” are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.

Essential Duties:
Manages a customer service team and the life cycle of work orders, invoices, credits, project billings and correspondence. Ensures all weekly, monthly and annual customer service and accounting processes are followed according to company procedures/deadlines with accurate and timely results. Anticipates and plans for the customer’s administrative needs and requests, delivering first-rate service to meet or exceed their expectations, both immediate and long-term (ex: Billing, AP, Service Agreement Administration).

Provides leadership, shares technical expertise and experiences to grow employee careers. Conducts timely, complete and meaningful performance management conversations. Coordinate all HR related issues.

Provides internal support as often as needed. Develops and maintains partnership with customers, outside sales account managers and service managers.

Leads and monitors the cost and inventory impact of work processed. Analyzes and troubleshoots gross margin, inventory and all other necessary reports, working with business segment leaders to understand and apply metrics accordingly.

Generates monthly reports on the status of our service agreement business (bookings, renewals, cancellations, retention rate, base size, by trade, by account manager, etc.).

Reviews special billings as needed (i.e. multiple service agreements on one invoice, credits, progress billings). Works with accounts receivable, service managers and account managers on any accounts that are not meeting the required past due collection goals. Attends service managers’ and accounts recievable meetings to provide input based on trends and opportunities for improvement as needed. Ensures that accounts receivable collection goals for the specific business segment are met.

Maintains a clear understanding of all service operations support roles. Collaborates and serves all truck based service business units, supporting as subject matter expert on our business application software and collective service processes. Develops and maintains partnership with Customers, Outside Sales Account Managers and Service Managers.

Minimum Requirements:
Bachelor’s Degree in Business Administration or related field is preferred.

6+ years of experience.

Excellent knowledge of management methods and techniques.

Working knowledge of customer service software, databases and tools.

Awareness of industry’s latest technology trends and applications.

Ability to think strategically and to lead.

Strong client-facing and communication skills.

Advanced troubleshooting and multi-tasking skills.

Customer service orientation.


  • Rep, Customer Svc

    Found in: Resume Library US A2 - 7 days ago


    Houston, Texas, United States Kirby Corporation Full time

    Overview: Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare...


  • Houston, United States Harris Health System Full time

    The Customer Service Advocate II is a position within the Community Health Choice Customer Service Center that is primarily responsible for, but not limited to responding to incoming hotline inquiries as they relate to benefits and eligibility verifi Customer Service, Advocate, Service, Retail, Healthcare, Customer

  • Supervisor Nutrition Svcs

    Found in: Resume Library US A2 - 7 days ago


    Houston, Texas, United States CommonSpirit Health Full time

    Overview: Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...


  • Houston, United States Philpar Full time

    The Common Market: Customer Support Associate II The Common Market, a mission-driven distributor of local foods to communities in the Mid-Atlantic, Texas, Southeast, and Great Lakes, seeks a Customer Support Associate II to provide exceptional customer service and support to our valued customers. Our mission is to strengthen regional farms while making local...

  • Administrative Assistant II

    Found in: Resume Library US A2 - 7 days ago


    Houston, Texas, United States Clean Earth Full time

    Job Description Under immediate supervisor, the Administrative Assistant II provides administrative support to the Plant for the shipping/receiving department. Primary Responsibilities (Essential Functions): Creates purchase orders Reviews vendor invoices ensuring accuracy Maintains accurate records Maintains monthly calendar Emails requested...


  • Houston, United States Community Health Choice Full time

    **Customer Service Advocate II - Community Health Choice** **Job Description** Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs: ...


  • Houston, United States Harris Health System Full time

    Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs: - Medicaid State of Texas Access Reform (STAR) program for low-income children and...

  • Customer Experience Quality Manager

    Found in: Resume Library US A2 - 7 days ago


    Houston, Texas, United States SIXT USA Full time

    Job Description SIXT USA is looking for a Customer Experience Quality Manager in Texas or Colorado to support its Central Operations.  The Customer Experience Quality Manager’s primary responsibility is to support Operations in delivering excellent customer service. This is based on efficient process management and the implementation of internal and...

  • Customer Success Manager

    Found in: Resume Library US A2 - 1 week ago


    Houston, Texas, United States Sparta Commodities Full time

    Hey, we're Sparta Commodities!    We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.    We are seeking a...


  • Houston, United States Telnet Inc Full time

    Job DescriptionJob DescriptionJob Title: Salesforce Customer 360 Support Engineer IILocation: West Houston- onsite 4 days a weekDuration:6 MonthsJob Description: Technical Support: Configure and administer the Salesforce Customer 360 platform Collaborate with multiple departments to integrate functions and data into Salesforce Customer 360 Ensure high data...

  • Ultrasonic Technician Level II

    Found in: Resume Library US A2 - 2 weeks ago


    Houston, Texas, United States Element Materials Technology Full time

    Overview: Element has an opportunity for a Non-destructive evaluation (NDE) Trainee or Level II IUT technician for 2nd or 3rd shift. In this role, you will perform Immersion Ultrasonic testing using automated UT equipment in our fast-paced NDE lab in accordance with industry and customer specifications.   Salary Range:...

  • Senior Transportation Planning Technical Lead II/Project Manager

    Found in: Resume Library US A2 - 7 days ago


    Houston, Texas, United States AECOM Full time

    Job Description AECOM is seeking a creative, highly talented Senior Transportation Planning Technical Lead II/Project Manager for an immediate employment in Texas, with a preference for position in Austin or Houston, TX. (we are considering candidates to be located in other Texas cities). This position gives you the opportunity to engage in a variety of...

  • Manager Perioperative Svcs

    Found in: Lensa US P 2 C2 - 7 days ago


    Houston, United States CommonSpirit Health Full time

    Overview: Baylor St. Lukes Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our teams efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else...

  • Clinical Dietitian II

    Found in: Resume Library US A2 - 7 days ago


    Houston, Texas, United States CommonSpirit Health Full time

    Overview: Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...

  • Teller Ii

    4 days ago


    Houston, United States Wallis Bank Full time

    **Job: Teller II - Location: Houston, TX** At Wallis Bank we are a full-service community bank with the ability to serve the needs of all our customers, from the smallest rural customers to the largest international customers. We are looking for well qualified Tellers to join our team. **What we Offer**: - Competitive Pay and Benefits Packs - Health,...


  • Houston, United States Harris Health System Full time

    Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management...


  • Houston, United States Valicor Environmental Services LLC Full time

    Marketing Specialist II About Us: Valicor Environmental Services is a leading provider of non-hazardous wastewater treatment, recycling, and disposal solutions for industrial and manufacturing customers across North America. With a commitment to sustainability and environmental stewardship, Valicor helps businesses manage their waste streams responsibly...


  • Houston, United States Arthur Lawrence Tech Consulting Full time

    Job DescriptionJob DescriptionJob Description: Environmental Technician IIOverviewWe are seeking a highly motivated and detail-oriented Environmental Technician II to join our team at our facility located in Houston, TX. As an Environmental Technician II, you will play a crucial role in ensuring compliance with environmental regulations and maintaining the...

  • Nutrition Assistant II

    Found in: Resume Library US A2 - 7 days ago


    Houston, Texas, United States CommonSpirit Health Full time

    Overview: Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...

  • IT Specialist II

    Found in: Resume Library US A2 - 7 days ago


    Irving, Texas, United States Meriton, LLC. Full time

    Overview: Job Title:             IT Specialist II Location:             Irving, TX FLSA Status:       Non-Exempt Reports to:         IT Operations Manager   Overview The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business...