Customer Relations Specialist

Found in: Resume Library US A2 - 1 week ago

Dallas Texas, United States Critter Control Full time
Overview:
Join the Customer Care Center of an Industry Leading Wildlife Management Company

 

Founded in 1984, Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.

 

Responsibilities:
What You Will Do

The objective of the Regional Customer Relations Specialist  position is to provide excellent service to the Region’s existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.

 

Your Daily Duties

Answer incoming calls from existing customers and track open issues. Inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction

Identify escalating priority issues and report it up the proper chain of command

Perform a follow-up call with customer to ensure resolution of the issue

Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction

Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events

Assist customers as needed in making payments or setting up auto-billing

Enter data into CRM (Servsuite) to document issues

Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions

Maintain/exceed productivity goals and performance measures set by the Region

Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers

Provide excellent customer service in a professional manner

You Will Thrive In This Role If

You hold yourself to high standards

You enjoy building relationships and creating a bond and rapport with your team members and customers

You have great time management skills

Excellent verbal and written communication skills

Exceptional customer service, organizational and analytical skills

What We Offer:

Highly competitive compensation package ($16 - $18/Hour)

Company vehicle, cell phone and tablet

Comprehensive training programs as the industry leader

Comprehensive benefits package including medical, dental, vision & life Insurance

401(k) plan with company match, employee stock purchase plan

Paid vacation, holidays, and sick leave

Employee discounts, tuition reimbursement, dependent scholarship awards

Qualifications:
Work Environment:

We go where the wildlife goes Candidates must be physically capable of safely performing the following job duties:

Perform duties while seated for long periods of time

Required Experience

One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control

Knowledge of customer service principles and practices,

Good data entry and verbal skills; type 45 wpm or more

Proficient in relevant computer applications

Required Education

High School Diploma required

Required Skills

Ability to de-escalate an upset customer

Must be able to work overtime during the company’s peak season

Must have the ability to be flexible in scheduling

Problem Analysis and Resourcefulness

Excellent organizational skills

Able to coordinate activities with multiple parties and levels of leadership

Other Requirements

We require the ability to pass a drug screen

 

Critter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer 

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