Data Solutions Specialist

Found in: Resume Library US A2 - 2 weeks ago

Dallas Texas, United States Avery Dennison Full time
Job Description

The Data Solutions Specialist manages our customers’ variable data for printed labeling. Examples include price tags containing data such as item prices, sizes, and barcodes as well as care and content labels – either printing and shipping to the customer or enabling the customer to print themselves. This process requires taking data from our customers’ IT systems and integrating it into Avery Dennison’s software solutions, which enable the variable data (prices, sizes, etc.) to print correctly on tags and labels. The process includes collaboration with Sales forming the general strategy, conducting software demos as needed, and serving as the customer-facing variable data expert. Once an opportunity has been identified that will require variable data and/or online ordering, the Data Solutions Specialist engages directly with the customer to analyze their existing business data systems and take the technical steps to map and integrate the customer's’ data into the Avery Dennison system/software. This role provides guidance and development support to our extensive customer base on world class data & order management and digital product solutions 

 

Your Responsibilities

Function as a primary and direct point of contact for retailers and brand owners to provide critical business/technical analysis for development needs related to variable data products and online ordering solutions

Develop knowledge and ability to support discussion and development of customer data transactions, world class ordering solutions and digital product opportunities 

Provide guidance to customers and internal teams on our CX development tools to drive efficiency and simplification of variable data management

Investigate and resolve customer variable data issues through use of systems or communication with production sites and various support teams

Work closely with all global stakeholders to prepare project plans and critical paths to coordinate the activities with the customer as well as Avery Dennison internal teams to establish data transfer and/or successfully deploy online ordering solutions. Identify and manage to the project milestones and ensure dates and quality are met for new programs/changes to program ordering solutions

Prepare Statement of Work hosting functional and data requirements for program design, schedule, and implementation. Continuously solicit feedback from customers at all appropriate phases of the life cycle. 

Participate in knowledge sharing and the continuous refinement/development of internal processes and systems for the evolution of the Project Management Processes.

Lead calls with IT, Sales, Development & Ops teams to ensure all requirements are understood and fulfilled

Drive and manage the implementation of multiple projects if required. Manage all details related to a project. Do everything necessary to ensure the success of a project. Deliver project metrics reporting as required.

Develop and maintain strong knowledge of all aspects of variable data such as barcodes, RFID, etc. to support and guide customers on current labeling and future digital platforms 

Ensure functional and data requirements needs are met by preparing a test plan and performing end to end testing which may include final User Acceptance Test (UAT) with customer

Provide direction to Customers and to Sales concerning variable data product lines and backend systems supporting operations and ordering solutions that optimize customer’s global trim supply chain; attend customer meetings to discuss and present our solution

Working directly with the customer to maintain and create global or customer specific data models, providing detailed requirements to the development team, testing and approving final output. Collaborate with the VDS team enabling reusability of the data models

Collaborate with Operations teams and provide training to enable effective roll out and ongoing troubleshooting to resolve issues

May provide coaching and support to other team members

Support or take the lead on strategic, high growth, complex or new accounts

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