Online Reputation Specialist

3 weeks ago

Dallas, United States DaBella Full time
Description

DaBella is searching for an individual that specializes in de-escalating situations and has a passion for upholding brand reputation. The ideal candidate will use clever humor to communicate with our consumers across all online platforms. Our Online Reputation Specialist opening is perfect for a self-motivated, growth minded person who is looking to take complete ownership of their role and the opportunity they must represent DaBella.

Status: Full-Time

Total Comp: $20.00-$22.00/hour

Schedule: 8:00 am - 5:00 pm (Monday through Friday)

Overview:

The Online Reputation Specialist is responsible for managing DaBella's online reputation via key social media properties and review sites for both corporate and branch locations. The Online Reputation Specialist responds and interacts with consumers online to build and maintain a strong reputation for DaBella.

Essential Functions:
  • Monitors and responds to consumers through online social media properties and review sites for both corporate and branch locations. Responds to both positive and negative comments
  • Works with the Customer Service Team to communicate resolution across the online platforms
  • Monitors the company's overall online reputation and review status to identify trends and areas of opportunity
  • Work cohesively with Digital Marketing and Customer Service teams to protect the brand and promote the growth.
  • Take ownership of customers issues via online platforms and follow problems through to resolution, including ensuring internal DaBella employees follow through on resolution
  • Develop online reputation procedures, policies, and standards
  • Keep accurate records and documentation of DaBella online presence.
Qualifications:
  • Social Media Account Management, Online Presence Management, or other Online Customer Service-related experienced required
  • Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications
  • Excellent time management skills and ability to multitask and prioritize work, and maintain self-direction
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • A creative mind, with an ability to suggest improvements
  • Bilingual Spanish/English is a plus
Benefits:
Employees and their families are eligible to enroll in:
  • Medical, Dental, and Vision
  • Health Savings Account (HSA)
  • Company Sponsored Life Insurance
  • Supplemental Life Insurance
  • Long-term and short-term disability
  • Accident protection
  • Employee assistance program - access to counseling services and other tools to improve work/family/life balance
  • Pet Insurance for your furry family member
  • 401k plan
  • Additional Insurance Programs including:
  • UHC Rewards
  • Rally Health
  • One Pass Select (gym membership subscription)
Additional Perks:
  • VPTO (Volunteer paid time off) year-round incentives to give back to your local community
  • Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
  • Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
  • 80 hours of Paid Time Off annually with incremental increases
  • 6 paid holidays during a calendar year effective day one of employment

** This is an IN-OFFICE position. **

Learn more about DaBella at www.DaBella.us

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