Loan Servicing Manager
2 weeks ago
Role and Responsibilities:
Manage Loan Servicing Operations: Oversee all aspects of loan servicing operations, including loan disbursements, repayment processing, account maintenance, and customer inquiries. Ensure compliance with regulatory requirements and company policies.
Team Leadership: Lead and motivate a team of loan servicing professionals to achieve operational excellence and deliver exceptional service to our borrowers. Provide guidance, support, and training as needed.
Process Improvement: Continuously evaluate and enhance loan servicing processes to streamline operations, improve efficiency, and enhance the borrower experience. Implement best practices and innovative solutions to drive performance.
Collaboration: Work closely with cross-functional teams, including finance, risk management, and customer service, to align loan servicing activities with business objectives and strategic initiatives. Foster a collaborative and cohesive working environment.
Reporting and Analysis: Generate regular reports and analysis to track key performance metrics, identify trends, and assess the effectiveness of loan servicing operations. Use insights to inform decision-making and drive continuous improvement.
Requirements:
Minimum of 5 years of experience managing loan servicing operations, preferably in the financial services industry.
Associate's degree or bachelor's degree in finance, business administration, or a related field.
Strong leadership and interpersonal skills, with the ability to communicate effectively and motivate a team.
Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint.
Adaptability and flexibility to thrive in a fast-paced and evolving environment.
Excellent organizational skills with meticulous attention to detail.
Salary:
The salary for this position is $90,000 per year, commensurate with experience.
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