Director, Market Operations

4 weeks ago


Downers Grove Illinois, United States Duly Health and Care Full time
Overview:
Director, Market Operations - Value Based Care

 

Position Details:

Full-Time, 40 hours per week.

Monday-Friday; Hours will vary.

Must be willing to be onsite and travel in between clinic locations - Duly Chicagoland.

 

Duly’s Value-Based Care organization is dedicated to transforming healthcare delivery by emphasizing quality outcomes and patient-centric approaches.   Reporting to the Chief VBC Officer the Director VBC Market Operations is responsible for promoting initiatives that drive value-based care success.  The Director VBC Market Operations will partner directly with physicians and clinic staff to achieve value-based care goals.

Responsibilities:
Performance Success

Partner with physicians and office staff to enable success across Value-Based care programs

Implement programs that enhance patient outcomes and reduce costs

 

Change Management

Partner with VBC and FFS operational teams to address physician/clinic requests and challenges

Foster a culture of adaptability, innovation, and continuous improvement

Guide and support teams as they adopt new tools and processes

 

Project and Program Management

Follow through execution, and monitoring of projects and programs

Ensure adherence to timelines, budgets, and quality standards

Implement project management best practices to maximize efficiency and effectiveness

 

Coaching and Development

Offer assistance to physicians and staff on how to deploy value-based care tools and engage with the care management team

Implement programs to build the capabilities of teams involved in transformation initiatives

Work with VBC team on developing new solutions; help deploy solutions in clinics

Educate and provide resources to support staff in adapting to new processes and workflows

 

Data-Driven Decision Making

Review metrics with physicians and staff, identifying and discussing opportunities to improve

Collaborate with analytics teams to share key performance indicators and success metrics with physicians and clinic staff

 

 

Qualifications:
EDUCATION:

Bachelor's degree in Business, Marketing, Communications, Healthcare Administration or a related field required.

Master's degree in Business Administration highly preferred.

 

EXPERIENCE:

Five or more years of experience working directly with physicians and clinical staff required.

Must have experience in executing and implement initiatives within healthcare setting.

Previous experience in project management highly preferred.



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