Community Relations Director

2 weeks ago

Downers Grove, United States Saratoga Grove Retirement & Assisted Living Full time

**Elevate Your Career as a Community Relations Director**

**Are you a dynamic and passionate professional with a knack for building meaningful connections?** Our Independent/Assisted Living Campus is on the lookout for a motivated Community Relations Director to take charge of developing, marketing, and growing our resident census. If you thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to making a positive impact on the lives of prospective residents and their families, this is the role for you.

**Reports to**: General Manager

**Collaborates with**: Marketing Director

**Your Mission**:
As the Community Relations Director, you will be instrumental in shaping the growth of our community by showcasing the unique benefits of our Independent/Assisted Living Campus to prospective residents and responsible parties. Your dynamic approach to marketing, selling, and providing vital information will drive interest and engagement, resulting in a thriving census and a positive impact on our residents' lives.

**Key Responsibilities**:

- Develop, implement, and evaluate the facility's admissions and marketing activities.
- Manage and analyze inquiries through tracking systems, adhering to corporate standards.
- Collaborate with the Director of Communications for press release ideas and public interest events.
- Submit weekly reports on admissions and marketing activities to the General Manager and RMD.
- Practice prudent fiscal management while monitoring the marketing budget.
- Organize community-based education seminars, lectures, and events.
- Advise facility leadership on public relations matters.
- Maintain a strong public relations program to benefit the facility and the community.
- Uphold HIPAA regulations to protect resident privacy.

**Dynamic Marketing Approach**:

- Utilize CRM systems and tools to manage referral sources and sales.
- Schedule and lead effective presentations, following up on leads from events and presentations.
- Manage both short and long-term inquiries to build relationships that lead to quality admissions.
- Qualify admissions clinically and financially, overseeing the process and documentation.
- Utilize the telephone and collateral materials effectively as sales tools.
- Develop, establish, and train a backup admission team.
- Assess team performance, discussing sales, inquiries, census, and marketing plans with leadership.
- Coordinate marketing efforts across the system to ensure a successful team approach to developing census.

**Why Choose Us?**
- **
Meaningful Impact**: Make a real difference in the lives of prospective residents and their families.
- **
Collaborative Environment**: Work alongside a dedicated team that values teamwork and communication.
- **
Personal Growth**: Engage in ongoing training and development to expand your skill set.
- **
Budget Management**: Develop prudent fiscal skills while managing the marketing budget.
- **
Community Building**: Foster relationships and connections within the community.
- **
Adaptive Selling**: Utilize various tools to effectively present benefits and empathize with customers.
- **
Team Empowerment**: Train and monitor an admission team, ensuring efficient operations.
- **
Strategic Coordination**: Collaborate with other entities within the system to achieve success.

**Shape Our Community, Shape Your Future**

**Salary/ Wage Range**

**Benefits**:
Dental InsuranceHealth InsuranceVision InsuranceDisability InsuranceBasic Term Life and AD&D Insurance & Voluntary Term Life and AD&D InsuranceWellness ProgramPaid Time Off401(k)Accident coverage, Hospital Indemnity coverage, Critical Illness coverage, Legal and Credit coverage, Pet Insurance

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