Customer Success Manager

Found in: Resume Library US A2 - 2 weeks ago


Atlanta Georgia, United States Xplor Full time
Job Description

Join our Field Services vertical as a Customer Success Manager to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Manager of Customer Success, you will help us by having the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers. Some of the other responsibilities include:

Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction

Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services

Develop, prepare, and nurture customers for advocacy

Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

Work to identify and/or develop upsell opportunities

Advocate customer needs/issues cross-departmentally

This role has a base salary of $55,000 to $60,000 USD.

This role is eligible for a quarterly bonus plan.


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