Associate Product Manager, McDelivery Tools

3 weeks ago


Chicago Illinois, United States McDonald's Corporation Full time
Job Description

Job Summary

This opportunity is part of the McDonald’s Customer Experience, Innovation & Product team where our vision is to develop digital customer experiences that delight our customers and enable our crews to operate our restaurants reliably and effectively.

As an Associate Product Manager, McDelivery Tools, you will be responsible for driving outcomes for ancillary tools for our international Integrated McDelivery product. These tools are used by markets, crew and call center teams to help manage delivery orders and aid customer support. You will be reporting directly to the Senior Product Manager of McDelivery System (MDS) within the Delivery product domain.  In this role, you will work closely with cross-functional teams, including engineering, design, and operations, to drive product innovation and achieve business goals. You will be the champion of the customer and crew, translating their needs and feedback into product requirements and driving customer-centric product development. The ideal candidate is a customer-obsessed, product innovator who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business.

Key Responsibilities:

Partner with Senior Product Manager to develop and implement the product strategy and roadmap for Delivery Tools experiences, aligning with overall business goals and market trends

Accountable for the product roadmap and communication to stakeholders

Participate in squad ceremonies for their product domain and liaise with third-party engineering teams to map dependencies, align requirements, and define shared implementation details

Drive end-to-end product development, including participating in market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch product enhancements and new features

Collaborate with engineering and design to determine the best functional solutions for our users, prioritize the work, and track against timelines

Take ownership over features and translate requirements into specifications and user stories

Maintain a healthy backlog of work and play a critical role in many agile ceremonies

Support the team with escalation and resolution of impediments

Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis. Use insights to advise product decisions and prioritize product backlog items.

Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives


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