Product Manager – Customer Identification

2 weeks ago


Chicago Illinois, United States McDonald's Corporation Full time
Job Description

We are seeking a Product Manager, Customer Identification Products to support strategy and execution for McDonald’s customer identification solutions across our global markets.

Key Tasks & Responsibilities

Product Vision and Strategy: Developing a comprehensive vision and strategy for customer identification products, continuously monitoring product performance, customer feedback, and market trends to inform development strategies​​.

Market Research and Analysis: Staying current with customer needs, market trends, and industry changes, using customer feedback and analytics to guide product decisions, and conducting stakeholder surveys to identify business opportunities​​.

Roadmapping and Agile Delivery: Creating flexible product roadmaps in collaboration with design and engineering teams, adaptable to changing customer needs and technical developments throughout the product lifecycle​​.

Feature Definition and Prioritization: Analyzing customer feedback and competitor offerings to prioritize product features and collaborating with the team to define user stories and requirements for an optimal product experience​​.

Beta Testing and User Feedback: Overseeing beta testing to ensure the product meets customer needs, reviewing feedback, and coordinating with testers for product refinement​​.

Data Collection and Analytics: Monitoring post-launch product performance, tracking usage metrics, and utilizing analytical tools to make informed decisions​​.

User Experience Design: Ensuring the product provides an intuitive user experience, with usability and design considerations such as layout and typography​​.

Product Marketing and Launch: Preparing the product for launch by coordinating with sales and marketing, defining campaigns, and tracking post-launch sales performance and customer feedback​​.

Post-Launch Optimization: Updating the product post-launch with new features or fixes to maintain competitiveness and collaborating with sales and marketing for promotional strategies​​


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