Technology Consultant, Operations Excellence

2 weeks ago

Chicago, United States McDonald's Corporation Full time

**Company Description**
McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

This opportunity is part of the Global Cybersecurity function in Global Technology. Reporting to the Director, Operations Excellence and working closely with the cybersecurity team, the Technical Consultant will anticipate and manage the strategic and tactical needs for Global Cybersecurity while being responsible for the translation of business needs into effective IT road map processes and technical solutions. This is an exciting opportunity for an experienced technology consultant to help shape the transformation of infrastructure and operations products and services to the entire McDonald’s environment.

**Responsibilities**:

- Develop business demand management and engagement for Cybersecurity and handle product roadmap and releases to adopt and accelerate usage across the business
- Work with the business to upskill people across the organization, enabling collaborators on key business differentiators across strategy execution and value cases for Cybersecurity
- Help to translate technical requirements into action items to improve higher level roadmap procedures
- Ability to communicate, strengthen and deliver product roadmap processes including data gathering, tooling, and reporting for senior leadership
- Bring value realization in data driven decisions for KPIs, scorecards, and performance metrics. You will help the business best understand how Cybersecurity is providing to value to the overall McDonald’s ecosystem
- Accountable for leading projects with moderate risk. Run budget and directs activities of the projects teams

**Qualifications**
- Strong analytical skills to critically evaluate information gathered from various sources
- Ability to lead collaborator expectations and resolve conflict
- Ability to validate data obtained via other techniques and expose new areas for elicitation
- Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world
- Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals
- Highly collaborative along with independent critical thinking and creative problem-solving skills
- Highly organized and thorough, with the ability to keep many engagements active at once
- Comfortable with ambiguity and ability to navigate uncertainty
- Naturally elevates others and creates a culture of belonging through engaging successful teams

Experience
- 8+ years of technology capability experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, data management and business relationship management
- 5+ years experience in partnering with senior/executive level resources to produce product roadmaps
- Hands on exposure to following areas/tools:

- MS Office (Excel, PowerPoint especially)
- Smartsheet
- Data visualization (PowerBI, Tableau)
- Process mapping/design (Visio, Miro, Roadmunk)
- Have orchestrated a digital transformation to help improve an organization’s product vision and how to scale at an enterprise/global level
- Familiar with standard methodologies for chargeback models and shared services
- Solid experience in process improvement, with an emphasis on analytics and process management (prior experience with Lean and Six Sigma tools preferred)
- Ability to generate compelling business cases and translate to action
- Bachelor's degree Computer Science/Engineering/Technology

**Additional Information**
All your information will be kept confidential according to EEO guidelines.

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