Credit and Collections Specialist
Found in: Resume Library US A2 - 2 weeks ago
Provide leadership for Credit & Collection services in the Northeast Branch. Ensure that monies owed by customers are collected, while customer satisfaction is achieved and while improving cash flow by minimizing past due receivables and meeting defined collection goals. Work closely with the Credit & Collections Manager and Sales organization to promote sales, while minimizing risk.
Responsibilities:
Perform all collection related tasks, including calls and correspondence, and follow up activity of outstanding accounts receivable
Proactively and professionally communicate with internal and external customers regarding outstanding receivables
Maintaining current accounts
Assure customers’ outstanding balances remain current and within credit terms
Meet monthly collection goals by actively and proactively managing the accounts assigned
Identify and resolve disputed items, and involve Sales team, when necessary
Provide back-up documentation to customers and Sales team – invoice copies, short payment details, account analysis, proof of delivery, etc.
Prepare credit memos, offsets & write-offs
Perform credit investigations – D&B reports, bank & trade references, payment experience.
Assess credit worthiness of new & existing customers and recommend actions necessary to protect Doka’s interests, i.e. deposits required, payment plans, etc.
Review, and approve load sheets for shipments to new and existing customers
Prepare reports and attend monthly Credit meetings to review account status and recommend corrective actions
Follow corporate guidelines and procedures set and report risks/non-paying customers and set appropriate measures (i.e., placing accounts on credit hold)
Follow through on “action items” assigned at Credit meeting. Also work with Sales team to ensure assigned actions are carried out on a timely basis.
Assist in the reduction of the company DSO
Prepare monthly reports for CCM
Other Responsibilities/Peripheral Functions
Prepare receivables presentations for Sales meetings, highlighting issues and suggested actions to improve receivables turnover
Documenting accurate daily collection activities within SAP
Document credit limits
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Found in: Talent US C2 - 2 weeks ago
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