Rent Collection Specialist

2 weeks ago


New York, United States Tandym Group Full time

A social services organization in New York City is looking to fill an immediate need with the addition of a new Rent Collection Specialist to their staff. In this role, the Rent Collection Specialist will be responsible for reviewing tenant accounts/aging reports for a large portfolio of programs to evaluate and determine action plans pertaining to past due balances.

About the Opportunity:

  • Schedule: Monday to Friday (4 days a week onsite; 1 day WFH)
  • Hours: 9am to 5pm (1-hr lunch break)

Responsibilities:

The Rent Collection Specialist will:

  • Coordinate with the Legal, Finance and Program staff of the collection process
  • Contact residents regarding outstanding balances
  • Resolve billing issues with residents and coordinate with Finance to correct rental errors
  • Contact tenants daily to resolve past due accounts and to determine how to prevent future payment delays
  • Conduct entitlement assessment to determine the eligibility for HRA-PA benefits
  • Assist/Accompany (S:US) tenants with HRA-Public Assistance, rental assistance, and other city resources to resolve rent arrears
  • Attend informational trainings and seminars to remain current on trends and entitlements system changes
  • Provide guidance on financial literacy, payment plan breakdown, public assistance, other entitlement applications and explore rent arrear solutions
  • Work with Programs and Finance on potential entitlements issues with tenants
  • Investigate and ensure resolution of all HRA-PA cases
  • Conduct training with individuals and staff on regulations and laws pertaining to benefits
  • Perform other duties, as needed

Qualifications:

  • 1+ year of relevant work experience
  • High School Diploma / GED
  • Experience or Knowledgeable in HRA-Public Assistance benefits (i.e. Rent Arrear One-Shot Deals)
  • Proficient in ACCESS HRA client & provide portals.
  • Proficiency in Microsoft Offices (Excel, Word, and other database systems)
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized

Desired Skills:

  • Associate's and/or Bachelor's Degree

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