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Refund Specialist

4 months ago

Linthicum Heights Maryland, United States Concentra Career Choice Full time
Overview:
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

JOB SUMMARY: 

 

Under indirect supervision, performs a variety of tasks researching refund requests, overpayments, credit balances and ensuring money is correctly applied and overpayments are refunded to the appropriate party timely in accordance with Concentra policies, practices, and procedures.

Responsibilities:
Determining Refunds:

Researches credits on account receivables, unapplied balances and resolves balances

Reconciles receipt summaries and resolves balances

Contact payers (non-injury and injury) to determine if payments can be applied and process paperwork for payment transfer

Researches and processes refund transactions such as duplicate payments and checks received in error

Researches and transfers unidentified payments to appropriate accounts/charges

Documentation:

Researches and pulls copies of previously paid checks

Processes refund request spreadsheets/forms and makes appropriate copies

Submits electronic refund requests to accounts payable with manager approval and documents request date

Files and maintains refund copies

Identifies additional documentation needs

Performs other duties as assigned

Mailing of Refunds

Records refund checks and documents necessary information in system
Mails refund checks in a timely manner

Qualifications:
EDUCATION/CREDENTIALS:

High school diploma or equivalent

 

JOB-RELATED EXPERIENCE:

One year Accounts Receivable or payment posting experience preferred

 

DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:

Familiarity with refund process

Familiarity with Windows Excel and Word

Familiarity with medical coding

Demonstrated strong organizational and communication skills

Demonstrated good analytical and data entry skills

Demonstrated ability to operate 10 key numerical pad by touch

Demonstrated ability to complete detailed work accurately and under time constrictions

WORKING CONDITIONS/PHYSICAL DEMANDS: 

Office environment

Ability to work overtime as needed

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.