Patient Account Support Specialist

2 weeks ago

Richmond Heights, Virginia, United States Atlantic Vision Partners Full time
Position Overview

Role Summary:

The Patient Account Support Specialist plays a crucial role in ensuring effective communication and support for clients, including patients and insurance providers. This position is integral to maintaining the integrity of patient accounts and facilitating smooth operations within the organization.

Key Responsibilities:

  • Engage in clear and effective communication with clients, including patients, insurance representatives, front office personnel, and internal teams.
  • Assist clients with inquiries related to account balances, payment details, demographic updates, and general billing concerns.
  • Utilize various practice management systems and software tools to perform daily tasks efficiently.
  • Manage the call queue to address patient inquiries and review accounts for potential write-offs in accordance with company policies.
  • Operate the customer service line, ensuring timely responses to voicemails and inquiries.
  • Provide accurate information regarding client accounts and verify necessary details.
  • Facilitate payment collection on accounts that fall under patient responsibility, including prior balances.
  • Escalate complex issues or trends to the appropriate team members for resolution.
  • Document all client interactions for future reference and quality assurance.
  • Address client complaints with professionalism and care.
  • Conduct account reviews to ensure accuracy in financial classifications and statement groups.
  • Process necessary adjustments, including settlements and refund requests.
  • Follow up on accounts as needed and manage daily correspondence from patients.
  • Assist in account audits and other duties as assigned by management.
  • Act as a liaison between patient accounts, payers, and clients to resolve issues and expedite claims processing.
  • Contact insurance providers to verify claim statuses and address any discrepancies.
  • Handle appeals for denied claims in accordance with established guidelines.
  • Review and verify coding accuracy with relevant personnel.
  • Ensure proper submission of claims to insurance companies.
  • Monitor and manage office supplies as necessary.
  • Complete special projects and additional tasks as directed by management.
  • Adhere to all organizational policies and procedures.

Qualifications:

  • High school diploma or equivalent required.
  • 1-3 years of experience in a healthcare office setting preferred.
  • Strong judgment, reliability, and attention to detail.
  • High ethical standards and integrity in all interactions.
  • Customer service orientation with the ability to handle challenging situations with empathy.
  • Ability to collaborate effectively within a team environment.
  • Proficient in managing multiple tasks and prioritizing effectively.
  • Commitment to maintaining a safe and positive work environment.
  • Timeliness and minimal absenteeism are essential.
  • Effective problem-solving skills and knowledge of billing principles.
  • Willingness to undergo a background check.

Benefits:

As a full-time employee, you will receive a comprehensive benefits package, including:

  • Medical, dental, and vision insurance.
  • 401(k) plan with company contributions.
  • Long-term disability and life insurance coverage.
  • Paid vacation and holidays, including floating holidays.
  • Tuition reimbursement and referral bonuses.
  • Discounts on eyewear and paid certification programs.

Physical and Cognitive Requirements:

Physical demands include the ability to lift up to twenty-five pounds and perform repetitive motions. Cognitive abilities required include the capacity to learn and memorize tasks, maintain focus, and manage multiple priorities in a dynamic environment.

Join Our Team:

Atlantic Vision Partners is committed to providing equal employment opportunities and fostering a diverse workplace. We welcome applicants from all backgrounds and experiences.

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