Service Design Coordinator

Found in: Resume Library US A2 - 1 week ago


Scott Air Force Base Illinois, United States By Light Professional IT Services LLC Full time
Overview:
By Light is seeking a Business Systems Analyst to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

 

The successful candidate shall, in support of the Service Design, synchronize efforts with the IT Service Portfolio Manager and produce customer-based additional information for each defined service.

 

This position is for Monday through Friday, normal business hours.  

Responsibilities:
Provide a consistent approach to designing services

Deliver services that are effective and efficient IT and mission solutions through the coordination of all design activities

Design services that can be easily and efficiently developed

Coordinate with appropriate stakeholders when a new or changed service is to be deployed to ensure workflows are developed in the Service Request System.

Documenets workflows with tasks prior to service implementation.

Achieving an overall improvement in the quality of IT service within the imposed design constraints by reducing rework once the services have been transitioned into the live production environment

Facilitating the completion of a Service Design Package for all new and existing services.

The contractor shall assist the Government IT Service Portfolio Manager in documenting and maintaining templates in support of Service Design Coordination.

The contractor shall schedule and document all required meetings (e.g., Requirements Working Group, Technical Review Board, and Design Planning meetings) in support of Service Design Coordination

Required Experience/Qualifications:
BA/BS

5+ years of experience

ITIL 4 Foundations certification

Experience with formal system development methodologies including Agile

Experience working in a team-oriented, collaborative environment

Experience with business process modeling

Experience eliciting and documenting software requirements in the form of use cases and user stories

Experience working with BMC Remedy Ticketing System

Experience working with Microsoft SharePoint

Experience in business analysis activities including:

SW/HW requirements management and analysis

SW/HW requirements elicitation

SW/HW solutions analysis

SW/HW requirements planning

Strong attention to detail and follow-through skills

Excellent written and verbal communication skills

Preferred Experience/Qualifications:
MA/MS

10+ years of experience

ITIL 4 Managing Professional certification

Knowledge of and/or experience with software and hardware discovery tools

Experience working with ServiceNow

Special Requirements/Security Clearance:
DoD TS/SCI clearance


  • Service Design Coordinator

    Found in: beBee jobs US - 2 weeks ago


    Scott Air Force Base, Illinois, United States SAIC Career Site Full time

    Description The National Security Customer Group of SAIC is seeking a Business Systems Analyst to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...

  • Help Desk Service Specialist

    Found in: beBee jobs US - 1 week ago


    Scott Air Force Base, Illinois, United States SAIC Career Site Full time

    Description The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...

  • Service Transition Manager with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago


    Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    Job Description Coordinate projects through the Transition phase and into Operations. TMs are integrators, enablers, and facilitators. They identify blockers and impediments impacting Service Release and Deployment Board (SRDB) readiness. They observe projects from an outside perspective and identify where assistance can be provided to move a project...


  • Hill Air Force Base, United States Acro Service Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Field Service Technician to join the company, a premier supplier, in Hill AFB UT While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best &...

  • Joint Training Planner with Security Clearance

    Found in: Dice One Red US C2 - 2 weeks ago


    Scott Air Force Base, United States Valiant Integrated Services Full time

    As a Joint Training Specialist, candidate will provide services in support of USTRANSCOM for exercises sponsored by USTRANSCOM, the Joint Staff and other Combatant Commands (CCMDs) that are in planning, preparation and execution phases. • Must be knowledgeable of the HS and the various CCMDs and their respective exercise planning methods, policies,...

  • Network Operations Center Support Analyst with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago


    Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    RIMARY RESPONSIBILITIES:• This position is responsible for monitoring the entire lifecycle of trouble tickets.• Demonstrates working knowledge of high visibility customer ticket.• Analyze status of tickets and verify next action is clear and concise.• Monitor ticket queue to ensure contract performance goals are met.• Design reports to track and...

  • Sr. Systems Administrator with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago


    Scott Air Force Base, United States Leidos Full time

    R-00129906 Description Leidos is seeking a Sr. Systems Administrator in support of the Defense Information Systems Agency (DISA).  DISA acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD), and national security organizations.  The candidate must possess extensive skills and...

  • management analyst

    Found in: beBee jobs US - 1 week ago


    Scott Air Force Base, Illinois, United States Department Of The Air Force Full time

    Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.The primary purpose of this position is to serve as a management analyst providing services in support of the Major Command (MAJCOM) /Field Command (FLDCOM) publications and forms management programs assigned to HQ CCC....


  • Eglin Air Force Base, United States Indotronix International Corporation Full time

    Indotronix is seeking a Onsite Job - Tool Coordinator 3 for a Job Opportunity in Eglin AFB, Florida.Clearance Required : NoPosition comments: Must have at least INTERIM SECRET CLEARANCE PRIOR TO START. Shifts: 1st - 6am - 2:30pm Must be flexible to work all shifts Onsite/remote/hybrid: 100% Onsite - Must be local to Eglin, AFB area Physical Limitations: Must...

  • Systems Engineer with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago


    Scott Air Force Base, United States Leidos Full time

    R-00128971 Description The Digital Modernization Sector within Leidos’ Defense Group has an opening for a Systems Engineer for the Global Solution Management – Operations II (GSM-O II) contract. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information...

  • AV VTC Technician with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago


    Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    DUTIES: Duties include on-site installation, termination, and testing of audio, video, control and network wires, cables, and equipment within professional audiovisual systems. These systems include video projectors, flat panel displays, cameras, screens, sound reinforcement equipment, and control systems for commercial audiovisual installations. Support...

  • Network Support Analyst with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago


    Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    Network Support Analyst @ Scott Air Force Base! PRIMARY RESPONSIBILITIES:•Provide technical support for the design, implementation, and integration of network changes and sustainment.•Assist in the planning and performing of analytical research, design development, and other assignments in conformance with design, engineering and customer specifications....

  • Implementations Network Engineer with Security Clearance

    Found in: Dice One Red US C2 - 6 days ago


    Scott Air Force Base, United States Leidos Full time

    R-00134215 Description Leidos has a current job opportunity for a Network Service Engineer onsite at Scott Air Force Base, IL. An active Secret security clearance is required. Position Summary: Our customer, the Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN)...

  • Implementations Network Engineer with Security Clearance

    Found in: Dice One Red US C2 - 6 days ago


    Scott Air Force Base, United States Leidos Full time

    R-00134072 Description Leidos has a current job opportunity for a Network Service Engineer onsite at Scott Air Force Base, IL. An active Secret security clearance is required. Position Summary: Our customer, the Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN)...

  • Senior Planner

    Found in: Resume Library US A2 - 2 weeks ago


    Scott Air Force Base, Illinois, United States Logistics Management Institute Full time

    Overview: The Senior Campaign Planner supports various campaign planning efforts at USTRANSCOM headquarters located on Scott AFB, IL.  This individual provides on-site planning support and serves as a member of a consultant team performing tasks in support of the five Global Campaign Plans (GCP), the USTRANSCOM Combatant Command Campaign Plan (CCP), and...

  • Transportation and Distribution Analyst

    Found in: Resume Library US A2 - 1 week ago


    Scott Air Force Base, Illinois, United States Logistics Management Institute Full time

    Overview: The Senior Campaign Planner will support various campaign planning efforts at USTRANSCOM headquarters located on Scott AFB, IL.  This individual will provide on-site planning support and serve as a member of the consultant team performing tasks in support of five Global Campaign Plans, the USTRANSCOM Combatant Command Campaign Plan (CCP) and DoD's...

  • supv it specialist

    Found in: beBee jobs US - 1 week ago


    Scott Air Force Base, Illinois, United States Department Of Defense Full time

    Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Expert Work Level within...

  • MDA NOC Technician

    2 weeks ago


    Scott Air Force Base, United States C3EL Full time

    Job DescriptionJob DescriptionC3EL has a great opportunity for a Secret-cleared Network Operations Center [NOC] Technician to provide network services in support of the Ballistic Missile Defense System (BMDS) by monitoring & troubleshooting the long-haul connections that make up the Ground-based Midcourse Defense Communications Network (GCN). The supported...

  • it cybersecurity specialist

    Found in: beBee jobs US - 1 week ago


    Scott Air Force Base, Illinois, United States Department Of Defense Full time

    Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senor Work Level within the CES...

  • Data Scientist with Security Clearance

    Found in: Dice One Red US C2 - 2 weeks ago


    Scott Air Force Base, United States Blue Sky Innovative Solutions LLC Full time

    SUMMARYBlue Sky is currently seeking a Cleared Data Scientist to join our team. The ideal candidate willcollaborate with existing staff to provide and maintain infrastructure and tools that can be used todeliver end-to-end solutions to big data and analytical problem sets. The Data Scientist willdevelop knowledge of processes and coordinate with various...