Network Operations Center Support Analyst with Security Clearance
4 weeks ago
• This position is responsible for monitoring the entire lifecycle of trouble tickets.
• Demonstrates working knowledge of high visibility customer ticket.
• Analyze status of tickets and verify next action is clear and concise.
• Monitor ticket queue to ensure contract performance goals are met.
• Design reports to track and identify trends within the ticketing system.
• Utilize report data to identify and correct non-compliant tickets.
• Review and validate tickets are following published processes to include templates, notifications, and updating timelines.
• Coordinate and assign daily workload to technicians for resolution of incidents.
• Complete synopsis of incidents to government when requested.
• Collaborate with leads in all functional areas to restore services to customers.
• Provide situational awareness updates to both customer and contract leadership for all high visibility issues and tickets.
• Be available to the customer to answer any informational requests.
• Support Field Service Engineers in accordance with published work instructions and standard operating procedures. Additional Skills & Qualifications
BASIC QUALIFICATIONS:
• High School diploma and 1-3 yrs. of related experience.
• Currently possess an active Secret security clearance
• Able to work in a shift work environment - 24x7 operation.
• General understanding of Network Terminologies.
• Strong written and verbal communication skills. PREFERRED QUALIFICATIONS:
• DoD-8570 IAT Level 2 certification (Security+ CE).
• ITIL Foundations certification
• 1-3 yrs customer service or call center experience
-
Data Analyst
2 weeks ago
Scott Air Force Base, United States C5T Corporation Full timeJob DescriptionJob DescriptionData Analyst (Department of Defense Federal Security Clearance Required)C5T Corporation is a Woman-Owned, Certified Service-Disabled, Veteran-Owned Small Business headquartered at Scott AFB, Illinois. Founded in 2005 by three veterans, we value practical, innovation-minded people with a passion for successful mission...
-
Information Security Analyst
3 weeks ago
Hill Air Force Base, United States Protek Consulting Full timeJob DescriptionJob DescriptionInformation Security Analyst (Hill AFB)Our client is seeking a qualified Information Security Analyst to support the Hill Component Enterprise Data Center IT Operations and Maintenance Services program located at Hill Air Force Base, Utah (HAFB). This program aims to modernize legacy USAF network infrastructure and migrate...
-
Network Operations Specialist
6 days ago
Scott Air Force Base, United States Centuria Inc. Full timeJob Title: Network Operations Specialist (Unit Line MX) Location: Scott AFB Responsibilities: • Provide Unit Line Maintenance defined as day-to-day operations which differs from the life cycle support provided by the Cyberspace Vulnerability Assessment/Hunter (CVA/H) PMO. • Install, configure, document, and test 67 CW and CVA/H components for...
-
Network Controller
1 month ago
Scott Air Force Base, United States C3EL Full timeJob DescriptionJob DescriptionC3EL is currently recruiting a Network Controller to support mission critical work at Scott AFB, IL. This position supports the Transport Desk within DISA's 24x7 Network Operations Center.Duties and Responsibilities may include, but not be limited to:Responsible for overall network engineering support for customer programs...
-
Network Controller
2 weeks ago
Scott Air Force Base, United States C3EL Full timeJob DescriptionJob DescriptionC3EL is currently recruiting a Network Controller to support mission critical work at Scott AFB, IL. This position supports the Transport Desk within DISA's 24x7 Network Operations Center.Duties and Responsibilities may include, but not be limited to:Responsible for overall network engineering support for customer programs...
-
Jr. Information Security Analyst
1 day ago
Hanscom Air Force Base, United States Abacus Technology Corporation Full timeOverviewAbacus Technology is seeking a Jr. Information Security Analyst to support security and information assurance activities for Hanscom AFB. This is a full-time position.ResponsibilitiesMonitor and support Host Based Security System (HBSS).Implement software patches and security fixes when it cannot be done using enterprise MECM.Conduct troubleshooting...
-
Real Time Cyber Analyst
1 month ago
Scott Air Force Base, United States The Newberry Group Full timeJob DescriptionJob DescriptionWho We Are…Today’s leading government agencies and commercial organizations are putting their trust in Newberry Group, and for good reason.Newberry brings strength to our clients, from the inside out through:Client intimacy and superior quality;Presence and accountability in our relationships; and,Cross-sector leverage of...
-
Hill Air Force Base, UT, United States Air Force Civilian Service Full timeThe Air Force Civilian Service (AFCS) is looking for a Full-Time Operations Research Analyst GS-1515-13 to work at the Air Force Operational Test and Evaluation Center (AFOTEC), Detachment 3 at Hill AFB in Ogden, UT. AFOTEC is the United States Air Force’s only operational test agency (OTA) for all ACAT I, II and DoD oversight acquisition program...
-
Network Engineer
4 weeks ago
Hanscom Air Force Base, United States Abacus Technology Corporation Full timeOverviewAbacus Technology is seeking a Network Engineer to provide technical support for strategic network and information services at Hanscom AFB. This is a full-time position.ResponsibilitiesDesign, manage, implement, and troubleshoot network solutions as per AF enterprise standards in support of 66 ABG/SC and their customers. Provide engineering support...
-
Network Engineer
6 days ago
Eglin Air Force Base, United States TechGuard Security Full timePosition Description: Skillsets including, but not limited to: installing, maintaining and evaluating network systems and communications; troubleshoots the complex network issues involving various factors; conducts network architecture design, feasibility and cost studies; must have extensive knowledge of Internet, computer, routers, switches, firewall,...
-
Network Engineer
1 month ago
Eglin Air Force Base, United States TechGuard Security Full timeJob DescriptionJob DescriptionPosition Description: Skillsets including, but not limited to: installing, maintaining and evaluating network systems and communications; troubleshoots the complex network issues involving various factors; conducts network architecture design, feasibility and cost studies; must have extensive knowledge of Internet, computer,...
-
Network Engineer
2 weeks ago
Eglin Air Force Base, United States TechGuard Security Full timeJob DescriptionJob DescriptionPosition Description: Skillsets including, but not limited to: installing, maintaining and evaluating network systems and communications; troubleshoots the complex network issues involving various factors; conducts network architecture design, feasibility and cost studies; must have extensive knowledge of Internet, computer,...
-
Computer Network Architect
2 weeks ago
Scott Air Force Base, Illinois, United States SAIC Career Site Full timeDescription The National Security Customer Group of SAIC is seeking a Network Architect to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services...
-
Functional Analyst
6 days ago
Scott Air Force Base, United States cFocus Software Incorporated Full timecFocus Software is seeking a Functional Analyst to join our program supporting USTRANSCOM at Scott Air Force base. This position requires an active Secret clearance and must meet 8570 requirements. Qualifications: Bachelor’s Degree or equivalent experience in a computer, engineering, or science field. Active Secret Clearance 8570 Compliant (Security+ CE)...
-
Functional Analyst
4 weeks ago
Scott Air Force Base, United States cFocus Software Incorporated Full timeJob DescriptionJob DescriptioncFocus Software is seeking a Functional Analyst to join our program supporting USTRANSCOM at Scott Air Force base. This position requires an active Secret clearance and must meet 8570 requirements.Qualifications:Bachelor’s Degree or equivalent experience in a computer, engineering, or science field.Active Secret Clearance8570...
-
JRSS Network Operations Controller
4 weeks ago
Hill Air Force Base, United States Global Enterprise Services, LLC Full timeJob DescriptionJob DescriptionDefense Information Systems Agency (DISA) is partnering with the U.S. Army and Air Force to fundamentally change the way the Department of Defense (DoD) secures and protects its information networks by deploying Joint Regional Security Stacks (JRSS). Joint Regional Security Stacks (JRSS) are designed for security of the network...
-
JRSS Network Operations Controller
2 weeks ago
Hill Air Force Base, United States Global Enterprise Services, LLC Full timeJob DescriptionJob DescriptionDefense Information Systems Agency (DISA) is partnering with the U.S. Army and Air Force to fundamentally change the way the Department of Defense (DoD) secures and protects its information networks by deploying Joint Regional Security Stacks (JRSS). Joint Regional Security Stacks (JRSS) are designed for security of the network...
-
Cost Analyst
4 weeks ago
Hanscom Air Force Base, United States Abacus Technology Corporation Full timeOverviewAbacus Technology is seeking a Cost Analyst to provide estimating and budget support for the Command, Control, Communication, Intelligence and Networks (C3I&N) Directorate at Hanscom AFB. This is a full-time position.ResponsibilitiesManage, oversee/lead, or perform scientific work that involves designing, developing, and adapting mathematical,...
-
Computer Support
6 days ago
Scott Air Force Base, United States Centuria Inc. Full timeJob Title: Computer Support Location: Scott AFB Responsibilities: • Provide Unit Line Maintenance defined as day-to-day operations which differs from the life cycle support provided by the Cyberspace Vulnerability Assessment/Hunter (CVA/H) PMO. • Install, configure, document, and test 67 CW and CVA/H components for operational employment. Documentation...
-
Data Engineer
2 days ago
Scott Air Force Base, United States Eagle Technology Group Full timeEagle Technology Group is seeking a detail-oriented Data Engineer who can map legacy data structures and processes to newly developed data structures and processes. This analyst position is focused on designing application interfaces for a new large-scale application. The key deliverables will be detailed interface data map documentation, including...