Account Manager

Found in: Resume Library US A2 - 2 weeks ago

Detroit Michigan, United States Enerpac Tool Group Corp Full time
Overview:
 

Here at Enerpac, we’re on a journey.  We’re building a culture that celebrates the diverse makeup of our business. A culture where inclusiveness is more than just an initiative. Somewhere we all feel accepted, valued, and equal.  

 

Your unique perspectives, experiences and backgrounds hold the key to unlocking solutions that drive our business forward. Enabling us to continue to develop innovative new products that work under the most challenging conditions anywhere in the world.  

 

To unleash the power of diversity within our business we will continuously seek out new ways to empower teams to reach their full potential. Removing barriers to inclusion and championing a better workplace for us all. 

 

 

 

Business Contribution: 

The key function is the strengthen of current distribution channel in his/her designated region, to ensure that the Sales Entity is able to meet its growth targets through excellent communications and sales skills. Cross border (inter-company) communication is a prerequisite and as a result will make knowledge of the English language essential.  

 

Key Responsibilities: 

 

As key contact initiate, develop and build professional relationship with channel partners and new sales opportunities in the area of responsibility. 

Promote all products, services and systems by organizing and executing distributor/customer activities, such as presentations, seminars and training sessions remotely 

Build sustainable relationships and trust with channel partners through regular communications to support sales growth and brand loyalty. 

Seek to better understand every customer’s business needs, requirements & expectations to provide the best possible solution. 

Proactive control of Company generated leads, including follow-up and liaising with the external sales force and customers. 

Makes outbound calls to potential and existing Channel partners to transfer qualify leads, discuss product, share manage promotion and help push to sell Enerpac products. 

Provide timely pricing/quoting to customers to include quote follow up activities with customer and/or Account Managers to include proper documentation of quotes. 

Keep accurate and detailed records of customer data, communications, opportunities, and call reports utilizing (url removed). 

Liaise between Application Engineer/Specialist to solve applications/needs using standard and/or custom designed products 

Present proper prepared orders to Customer Service for processing 

Report to the Commercial Manager on all commercial activities within the territory, complaints, trends, competitive actions and any recommendations to improve sales results and productivity 

Liaise with the accounts department and customer service regarding customer credit issues 

Receive & respond to customer complaints & to follow the customer complaint procedure 

Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization. Proactively participate to safety awareness and improvement 

.   

 

 

Required Capabilities:

 

 

Bachelor's degree in business, Marketing, Finance, or a related field.

Previous experience in account management or customer service is a plus

Languages: French and English – essential - fluent oral & written

Proficiency in Microsoft Office suite.Represent the Company in a professional manner at all times, both internally and externally. Follow the published processes and comply with all company policies and procedures. Be an ambassador for the businesses in particular ensure that Health & Safety comes first at all times

The incumbent will have strong communication skills, a customer-focused mindset and the ability to work effectively in a fast-paced environment.  

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