Technical Program Lead – Restaurant Camera and Security Systems

Found in: Resume Library US A2 - 7 days ago


Atlanta Georgia, United States Chick-fil-A, Inc. Full time
Overview:
The Chick-fil-A Infrastructure & Networking team is responsible for implementing and maintaining restaurant security infrastructure, access control systems, and cameras utilized for multiple business use cases. In this role you will utilize your expertise to design, build, and maintain technology infrastructure to meet business use case requirements, governing VMS (Video Management Systems) suppliers, selecting and managing hardware models, managing configurations, guiding hardware useful life refresh strategy, monitoring network capacity, developing playbook support procedures for break/fix and equipment moves/adds/change, and supporting management and monitoring tools.

 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities:
Provide advanced implementation and support for building access controls, alarms, cameras utilized for security and automations, and fire related systems.

Collaborate with cross-functional teams, including suppliers, system integrators, and project managers to implement and manage network solutions that support security, camera, and fire system deployments.

Troubleshoot and conduct root cause analysis and engineer solutions to optimize performance and mitigate downtime.

Monitor network performance, analyze traffic patterns, and proactively identify potential bottlenecks or vulnerabilities affecting security camera services.

Collaborate with third-party vendors and service providers to integrate security camera systems with clients' existing networks, ensuring compatibility and functionality.

Maintain documentation, diagrams, and troubleshooting procedures to facilitate efficient support and future upgrades.

Stay informed about emerging technologies, trends, and surveillance industry developments to continuously enhance the capabilities of Network and Security Camera services.

Develop and maintain Network Infrastructure and security standards for security camera deployments, ensuring compliance with industry best practices.

Cultivate vendor relationships and partner to develop and maintain services.

Provide technical training to enable internal NOC Tier 1 capabilities.

Perform capacity planning and management to ensure resilient security, camera, and fire system infrastructure.

Create and maintain documentation relating to design, playbooks, and frameworks.

Perform periodic hardware, software, and configuration audits and gap analysis.

Participate and represent the team in change and Incident management meetings.

Ensure monitoring and alerting is configured and integrated into enterprise solutions.

Maintain hardware models and software versions to avoid vulnerabilities and end of life support.

Define, collect, and report on key performance measurements and service levels.

Assist with license management and inventory lifecycle management.

Facilitate process reviews and implement continuous improvements.

Assist with infrastructure proof of concept and pilot hardware rollouts.

Minimum Qualifications:
Familiarity with surveillance technologies, IP cameras, video management systems, fire protection, and intrusion systems

Strong knowledge of network security camera best practices.

Proficiency in monitoring and management tools to ensure optimal performance and uptime.

Ability to collect business requirements and translate into network designs.

Knowledge of Video Management Systems, understanding of video compression, MPEG, H264 etc.

Knowledge of Access Control Systems

Experience in engineering/designing, installing, programming, training in Electronic Security, Surveillance and Access Control Systems.

Experience in the system design and implementation of security solutions and techniques.

Quick Service Restaurant or retail networking experience is a plus.

Excellent problem-solving abilities, especially in high-pressure situations.

Effective communication skills to interact with technical and non-technical stakeholders.

Ability to manage multiple projects simultaneously and prioritize tasks efficiently.

Willingness and ability to work flexibly and diligently as needed to support company and customer needs.

High level of self-motivation and an ability to work with a high level of initiative.

Motivated self-starter with the ability to accept responsibility for projects and see them through to completion.

Ability to work with minimal supervision and work effectively in high pressure situations.

Minimum Years of Experience:
5

Travel Requirements:
10%

Required Level of Education:
Bachelor's degree or equivalent experience

Preferred Level of Education:
Bachelors Degree

Major/Concentration:
Computer Science, Electrical Engineering

Minimum GPA (4.0 Scale):
3.0


  • Principal Program Lead

    Found in: Resume Library US A2 - 7 days ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: Chick-fil-A is looking for a Principal Program Lead to ensure our restaurant designs support the technology infrastructure of the future.  This is a journey not only to revitalize its existing portfolio of restaurants but also to create a new and exciting portfolio of innovative and relevant restaurant designs with technology and digital as...

  • Lead Technical Product Owner, Manufacturing Systems

    Found in: Resume Library US A2 - 2 weeks ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: The Lead Technical Product Owner, Manufacturing Systems role is responsible for assessing, designing, and testing data flows, end-end issue resolution, configuration, and technical support for Chick-fil-A Supply, Bay Center Foods, Cold Storage, and automated distribution centers. This person also partners with each area of the business to define,...

  • Principal Technical Program Lead

    Found in: Resume Library US A2 - 7 days ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: Chick-fil-A is looking for a Principal Program Lead - Master Data Management (MDM) to drive our MDM program vision, strategy, and technical solution delivery across the enterprise.   Chick-fil-A invests heavily in Analytics and Data Literacy in all areas of the business. The Analytics & Risk team, operating within Digital Transformation &...

  • Staff Technical Program Manager | Security

    Found in: Resume Library US A2 - 7 days ago


    Atlanta, Georgia, United States ServiceNow Full time

    Job Description About Digital Technology & The SSO   We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.    We’re all about delivering...

  • Technical Project Lead

    Found in: Resume Library US A2 - 2 hours ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: The New Facilities IT Build Project Lead will be responsible for coordinating all IT efforts related to building new distribution and food production facilities. Areas of scope include network infrastructure, enterprise systems, end user devices, and more. Core responsibilities include project planning and coordination, procurement, implementation,...

  • Sr. Lead Software Engineer, CRM Systems

    Found in: Resume Library US A2 - 6 days ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: The Spotlight Senior Lead Engineer is responsible for the engineering vision and execution for Spotlight, our internal customer relationship management tool. Chick-fil-A is built on a model of locally owned restaurants with strong customer relationships, and Spotlight is the tool that allows local operators to manage those relationships through...

  • Marksman Incumbent

    Found in: Resume Library US A2 - 1 week ago


    Atlanta, Georgia, United States Marksman Security Full time

    Overview:     Security Officer - Marksman Incumbent   This job posting is for Security Officers that are currently at a designated account and are interested in transferring to Marksman.   PLEASE DO NOT APPLY UNLESS YOU ARE INVITED. ANY APPLICANT WHO DOES SO WILL NOT BE CONSIDERED FOR EMPLOYMENT AT MARKSMAN.   The ideal candidate will have...

  • Principal Program Lead, Advanced Analytics Portfolio Lead

    Found in: Resume Library US A2 - 7 days ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: As a Principal Advanced Analytics Portfolio Lead, you lead the work to successfully scope, develop, launch and integrate into the business a substantial portfolio of advanced analytics products stewarded by the Advanced Analytics (AA) team within Enterprise Data & Analytics (ED&A). You will own the development of the vision and strategy for the...

  • Principal Program Lead

    Found in: Resume Library US A2 - 7 days ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: Chick-fil-A has heavily invested in Analytics and Data Literacy in all areas of the business. The Analytics & Risk team, within Digital Transformation & Technology Shared Platforms (DSP), exists to deliver digital capabilities and outcomes that transform data into business value. We deliver mature advanced analytics capabilities and outcomes...

  • Sr. Specialist, Restaurant Development

    Found in: Resume Library US A2 - 7 days ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: The Sr. Specialist provides regional coordination to Chick-fil-A’s Custom Projection Solutions program for its portfolio of Existing Restaurants within the Restaurant Development department. They engage Staff and external partners to facilitate collaboration and help hold teams accountable to capital investment strategy solutions requested by...

  • Sr. Lead Technical Product Owner

    Found in: Resume Library US A2 - 2 hours ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: Chick-fil-A Supply Chain is utilizing advanced analytics and machine learning to help Chick-fil-A restaurants, distributors, and suppliers make data-driven planning decisions. The Sr. Lead Technical Product Owner will sit within Chick-fil-A’s Digital Transformation and Technology (DTT) department and support Supply Chain Planning with building...

  • Project Lead, Restaurant Cash Management Operations

    Found in: Resume Library US A2 - 1 day ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: This is a professional level role requiring a person who will lead and manage assignments that support Restaurant Cash Management functions specifically related to Customer Payment Operations. This role will be responsible for projects related to credit card chargebacks, fraud mitigation, digital payment support, and daily Restaurant cash...

  • External Talent Development Program

    Found in: Resume Library US A2 - 2 weeks ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: Please review the below information BEFORE expressing interest in Chick-fil-A, Inc.’s Talent Development Program (TDP):    60-min Live Informational Session: Prior to applying, it is strongly recommended to attend a Live Informational Session to learn more about TDP and ask questions to a recruiter and current TDP Participants. This virtual...


  • Atlanta, United States Travel Centers Of America Full time

    Location: Restaurant Crew Lead in Atlanta, GA at TravelCenters of America **Location:** **Experience:** Not Specified **Job Description** **Restaurant Crew Lead** We offer variety of popular casual dining brands including IHOP, Country Pride, Iron Skillet, Black Bear Diner and Fuddruckers! We are looking for a Restaurant Crew Lead for one of our full...

  • Security Guard Part-time Nights

    Found in: Resume Library US A2 - 2 days ago


    Atlanta, Georgia, United States Renaissance on Peachtree Full time

    Job Description Secure all areas of the facility, checking for open doors or unusual activity. Monitor emergency and safety equipment including security cameras, phones, and life safety systems. Complete regularly scheduled rounds in and around the building. Communicate about and respond to all unusual activity or emergency situations. Weekends...

  • Digital Collaboration Program Lead

    Found in: Resume Library US A2 - 7 days ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: Are you interested in helping people work better? Do you get excited about reimagining new ways of working and thinking about how an enterprise can work seamlessly together? Do you enjoy testing and trying new and emerging technical capabilities and platforms? If you say yes to any or all of these questions this might be the role for you!   The...

  • Sr. Project Lead, Financial Services

    Found in: Resume Library US A2 - 7 days ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: The business imperative of developing and supporting healthy Chick-fil-A Market Ecosystems has placed more emphasis than ever on the development and integration of new non-traditional restaurant concepts. This emphasis has served as a catalyst for growth in this area and requires more intentional focus than ever before to ensure the sustainability...

  • Sr. Project Lead, Financial Services

    Found in: Resume Library US A2 - 6 days ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: The business imperative of developing and supporting healthy Chick-fil-A Market Ecosystems has placed more emphasis than ever on the development and integration of new non-traditional restaurant concepts. This emphasis has served as a catalyst for growth in this area and requires more intentional focus than ever before to ensure the sustainability...

  • Digital Collaboration Program Lead

    Found in: Resume Library US A2 - 7 days ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: Are you interested in helping people work better? Do you get excited about reimagining new ways of working and thinking about how an enterprise can work seamlessly together? Do you enjoy testing and trying new and emerging technical capabilities and platforms? If you say yes to any or all of these questions this might be the role for you!   The...

  • Product Owner- Maintenance Management Systems

    Found in: Resume Library US A2 - 7 days ago


    Atlanta, Georgia, United States Chick-fil-A, Inc. Full time

    Overview: The Lead Technical Product Owner, Regulatory & Compliance – CMMS (Computerized Maintenance Management Systems) role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define,...