Sr. Lead Software Engineer, CRM Systems
Found in: Resume Library US A2 - 2 weeks ago
The Spotlight Senior Lead Engineer is responsible for the engineering vision and execution for Spotlight, our internal customer relationship management tool. Chick-fil-A is built on a model of locally owned restaurants with strong customer relationships, and Spotlight is the tool that allows local operators to manage those relationships through promotions, customer recovery, and analytics. Spotlight’s Java backend services integrate with our data lake and numerous internal production systems to power a web UI that is accessed by operators and senior restaurant team members. The Spotlight engineering lead is responsible for building strong relationships with engineering and functional peers that will enable them to build an engineering vision for Spotlight as they manage a team of seven contract engineers who are responsible for building and maintaining the product.
Chick-fil-A is a rapidly growing company with a strong focus on enabling our restaurants with digital technology. That means that the requirements for Spotlight will be dynamic and evolving, needing to support greater scale, new markets, and new tools for managing customer relationships. The engineering lead will need to focus on developing an underlying architecture that can support those changing requirements as well as motivating, guiding and empowering the team to deliver on the core architectural vision and time sensitive features.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities:
Build a collaborative team culture with a high degree of ownership and trust, strong communications, and a high technical bar.
Own solution architecture decisions for the team’s product
Lead delivery and operations of the team’s product, including both individual contributions as well as delegated tasks and support to your team’s engineers. We desire our lead engineers to be both leads and engineers, spending about half of their time on leading others and half contributing engineering work themselves.
Partner closely with functional and business stakeholders to drive prioritization and bring engineering insights and needs to the product roadmap
Lead, mentor, and assess other staff engineers, exemplifying and teaching best practices, helping to solve knotty problems, reviewing code, and sharing stories
Interview, select, onboard, and oversee contract engineers
Assist in the design and delivery of products outside of your team, develop tools and processes for use outside of your team, and/or mentor other engineers or especially lead engineers outside of your team
Guide partner-led engineering workstreams, contributing to solution design and code reviews
Guide engineering team in adoption of Chick-fil-A software engineering standards
Identify & propose emerging software engineering technologies, methodologies and/or approaches
Note - Working in a DevOps model, this opportunity includes both building and running solutions that could require off hours support. This support is shared among the team members to cover weekends and weeknights. The goal is to design for failure and, using cloud-native infrastructure patterns, automate responses to possible issues so they can be worked during normal hours.
Minimum Qualifications:
Experience designing complex software solutions
Experience mentoring and leading a team, including good interpersonal and team collaboration skills
Broad and deep programming experience in Java, JavaScript, Python, or other comparable languages
Experience with SQL and data modeling
Experience with source control systems like Git or Subversion
Experience implementing application security, software design patterns, and the SDLC
Proven ability to positively influence the engineering culture and practices in a professional environment
Preferred Qualifications:
Experience with test-driven development, continuous integration and deployment, Scrum discipline, or comparable software development practices
Experience developing and delivering microservices
Familiarity using test-driven development frameworks or automated testing tools for mobile development
Deep understanding of AWS architecture
Experience with the native mobile application delivery
Familiarity with version control systems and code merging/branching; specific experience with git desirable
Experience working with an agile development methodology featuring sprints, points estimation, and daily standups
Experience in design, data collection, and data analysis
Minimum Years of Experience:
5
Travel Requirements:
10%
Required Level of Education:
Bachelor's degree or equivalent experience
Preferred Level of Education:
Bachelors Degree
Major/Concentration:
Computer Engineering, Computer Science, or related Technical Field
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