Principal Program Lead

2 weeks ago

Atlanta Georgia, United States Chick-fil-A, Inc. Full time
Overview:
Chick-fil-A has heavily invested in Analytics and Data Literacy in all areas of the business. The Analytics & Risk team, within Digital Transformation & Technology Shared Platforms (DSP), exists to deliver digital capabilities and outcomes that transform data into business value. We deliver mature advanced analytics capabilities and outcomes through empowering data and analytics platforms, continuing to maximize the value of complex data products through focused product teams, and accelerating model operations implementation and adoption with comprehensive technology solutions.

 

The Sr. Technical Program Lead is a member of the Analytics & Risk team, serving in a Digital Program Manager role responsible for the Master Data Management (MDM) Program.  This role works in close partnership with the Enterprise Data and Analytics Program Manager, responsible for the program vision, strategy, and technical solution delivery.

 

You will collaborate widely across the Enterprise Data and Analytics (ED&A) department, DTT department, Community of Practicing Analytics, and departmental data and analytics teams across the enterprise to understand business needs and pain points and identify solutions to address these capability gaps. You will work with Analysts, Engineers, and Enterprise Architects to vet and select solutions, and you will provide leadership and ownership of the design and implementation. You will develop a strong vision and actionable program roadmap for all program technology solutions. Once implemented, you will manage vendor relationships and provide leadership and ownership for the management and enhancement of these technical solutions to ensure they are scalable, resilient, consistent, secure, and governed. The position works with Data and Analytics users to evaluate potential solution enhancements against time and complexity and prioritize changes in alignment with the value provided to end users.

 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities:
Partners with ED&A Program Manager to cast program vision, strategy, and roadmap based upon stakeholder input

Partners with the ED&A Program Manager to define and manage the user support process, including the creation of Knowledge Base articles for HELP analysts and review of calls and incidents

Partners with the ED&A Program Manager to create and implement a communication strategy with users to create and share documentation, best practices, changes, and roadmap.

Addresses capability gaps in the program by partnering with Enterprise Architecture to identify, vet, and select technical solutions

Serves as primary connection to stakeholder audiences (DTT) and promotes Chick-fil-A’s MDM strategy within DTT

Owns any technology vendor relationships, including Stibo and the managed services provider (MSP). Negotiates vendor agreements, ensures invoices are paid, and manages budget to provide these services. Coordinates with other stakeholders to create quarterly vendor scorecards and reviews them with the vendors to provide feedback and accountability.

Works cross-functionally to design and implement features that support the program disciplines, standards, best practices, and expectations across the analytics ecosystem.

Manages security, access, and infrastructure for technical solutions and integrates within the analytics ecosystem. Ensures solution security, stability, and health by following cybersecurity and SRE best practices.

Partners with ED&A Program Manager to define program KPIs and creates technical solutions that enable measurement

 

Minimum Qualifications:
Strong skills and experience in data/analytics competencies (including analytic methods and tools, data reporting and visualization, data management, data architecture, data governance, analysis and critical thinking skills, analytics education / learning, and metadata)

Experience connecting analytic tools to different data sources / data platforms

Familiarity with analytic tools, platforms, and vendors (such as Stibo STEP).

Deep database knowledge and proficient with SQL

Advanced knowledge in performing software/version updates and new installations

Basic understanding of networking and strong understanding of application architecture.

Experience with the Agile development methodology.

Ability to think strategically about business and technical challenges in an enterprise environment.

 

Preferred Qualifications:
Strong analytical and problem-solving skills

Skill to partner with cross-functional teams using strong written and verbal communication skills

Self-starter who completes tasks without excessive supervision

Attention to detail

Strong interpersonal skills

Experience implementing and managing Master Data Management best practices and solutions, especially Stibo STEP

Analytical and data modeling skills

Familiar with developing and implementing data models for analytic use

Programming skills in SQL, GraphQL, Javascript, and Python

Experience working with REST APIs

Keen eye for systems thinking and process design, especially with respect to scalability and automation

Has experience with AWS big data technology stack and cloud-based architecture

Certifications: Stibo MDM Solution Fundamentals, System Admin Fundamentals, MDM Solution Architecture, Extension API

Minimum Years of Experience:
5

Travel Requirements:
10%

Required Level of Education:
Bachelor's Degree

Major/Concentration:
Management Information Systems, Computer Science, or related or technical field or experience

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