Director, Visa Direct Product Solutioning

Found in: Resume Library US A2 - 1 week ago

Atlanta Georgia, United States Visa Full time
Job Description

Visa Direct is a payment service that Visa provides to clients (sending and receiving financial institutions, processors, merchants, and service providers) to facilitate fund transfers/disbursements to accounts around the world using push payment technology. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g., payouts to shared economy providers), funds disbursement (e.g. insurance claim disbursements), and more.  The push payments market is estimated to be more than 80 trillion USD of payment volume globally.

 

This role will be a key member of the North America Visa Direct Ecosystem, Enabler & Product Solutions team which is building the infrastructure to drive Visa Direct’s exponential growth.

 

He/she will be the product leader responsible for planning, coordinating, and driving Visa Direct product feature requirements, delivery, launch, and adoption of new features in North America. This role will be responsible for leading complex strategic initiatives to meet the requirements of large-scale adoption of Visa Direct products and services.  The successful candidate will be responsible for the development and successful delivery of bespoke ecosystem & product solutions for strategic clients (e.g., acquiring bank sponsors, acquirer processors, corporate treasury management banks, merchants, remitters and strategic fintech partners).

 

The role will be required to interact and influence others across multiple organizations and will need to have the ability to work across a matrix business organizational structure and closely liaison with architecture, technology, rules, and merchant acceptance teams.

 

The candidate requires strong understanding of the payments landscape and technologies, prior market research & analysis expertise and ability to co-design solutions with partners and guide them throughout the integration process.

 

Essential Functions

 

Client Engagements

Partner closely with clients in consultative SME capacity to design and implement bespoke solutions.

Lead large scale integration initiatives with key Visa clients from concept though implementation.

Apply deep payments and treasury banking expertise to the development and implementation of new uses cases and integration patterns.

Become 201/301 level savvy with product and policy changes and serve as a subject matter expert for the North America Visa Direct team on Card, Account and Wallet endpoints, Yellow Pepper and Debit Processing Services.

Acquire deep understanding of Visa Direct API’s to articulate complex API flows to clients.

Clearly articulate business requirements and partner with the product platform & technology teams to introduce new product features and enhancements.

Develop expert knowledge of relevant value-added services, identify opportunities for clients to benefit from utilizing those services, and build a convincing storyline for them to adopt & implement those services.

Coordinate customization work with the product platform and technology teams and ensure that bespoke solutions are built for future scale and adoption.

Engage early in the product development process in order to provide input in the design and development stage, manage business requirements documentation review and work with product owners to build out functional specs for deeper dive into new features.

Represent North America in internal global policy and product forums to weigh in on new product development initiatives, features and functionality as well as rules and mandates.

Collaborate with cross-functional business, product, technology, client services & other teams to drive best in class client solutions & product offerings based on regional market feedback.

 

Operational Excellence

Participate in RFI and RFP response initiatives articulating how Visa Direct product and Value-added services meet client requirements.

Develop and deliver bespoke solutions for clients to help generate additional business & revenue opportunities.

Conduct workshops to understand client needs, share product roadmaps, co-design solutions.

Communicate effectively with clients and internal stakeholders at various levels (including executive leadership).

Produce solution presentations for internal stakeholder consumption and external client facing discussions.

 

Product Documentation

Manage periodic updates to product documentation and collaborate with global stakeholders on communication impacts including development of FAQs, internal memos, and Visa Business News (VBNs) articles.

Develop/approve business release articles and API release notes prior to client communication.

Deepen cross-functional coordination and provide direct input to enhance policy development, working closely with Ecosystem, Policy, Legal, Risk, and other business colleagues at the market, regional, and global levels.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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