Global Safety

2 weeks ago

Atlanta Georgia, United States Visa Full time
Job Description

The Role is responsible for ensuring the optimal performance, security, and reliability of the Global Electronic Security Systems (ESS) consisting of but not limited to:  Electronic Access Control, Visitor Management, Electronic Key Control, Physical Identity & Access Management, Intrusion Detection, Security Video, Security Audio, and the respective Monitoring and Control operations for those systems. The primary activities performed by the role include troubleshooting complex software and hardware issues, support applications, maintain databases, and in general overseeing Security Assessments and Application Technical Contact (ATC) responsibilities for all Global Security & Safety (GSS) systems. The role will also collaborate with other Physical Security Technology (PST) team members, as well as other teams and stakeholders throughout Visa to deliver high-quality, highly available solutions that meet the business needs and requirements.

 

Essential Functions:

 

Act on ATC responsibilities and tasks to maintain compliance with ShiftLeft and audit requirements (including but not limited to user validation and transfer report reviews, exception requests and closeout, keeping documentation of product changes when they arise, and risk remediation when identified)

ATC of all GSS ESS platforms, including Cyber Security Assessment (ShiftLeft) processes, i.e. manages ShiftLeft process covering software and hardware architecture review, risk remediation, and support of development to production environments as part of the ATC responsibilities for GSS technology, software, and hardware.

Interprets cyber security test results and provides recommendations and guidance for the remediation of findings by assisting manufacturers, vendors with software code, script, and technology changes that meet desired outcomes and reduce risk profiles.

Provide timely and effective solutions for critical incidents that affect the ESS and its subsystems and integrations, such as patch failures, driver errors, or system outages. Diagnose and resolve complex problems that require in-depth analysis and investigation.

Troubleshoot complex network issues related to connecting ESS hardware to primary and secondary ethernet infrastructure including routing, tunnels, bridges, proxies, NATs, and other networking skills, and perform root cause analysis, and provide solutions for network and system problems.

Configures servers, services, and selected data feeds such as SSH, SFTP, HTTP, SMB, Certs, etc.

Generates metrics and KPIs for overall function and publishing via GSS and Corporate Services dashboards.

Handle requests for new features, enhancements, and bug fixes for the existing applications and tools. Designs and implements solutions that meet the business needs and requirements, while ensuring the security and integrity of the data and the systems.

Maintenance of production environment through monitoring and maintenance of the ESS, ensuring their availability, performance, and security, perform regular backups, updates, patches, and audits of the security systems.

Develop and maintain applications and tools for internal and external use, using C# (and other ‘C’ variations), PowerShell, Bash, or other languages as required.

Supporting existing applications and codebases that were developed by previous engineers and highlight areas to replace them with more effective manufacturer supplied or Visa supplied tools.

Provide evidence and data for internal and external audits and ensuring accuracy and quality of the information.

Ensure that GSS technology and architecture represent industry best practices.

Maintain understanding of innovation and developments in the industry, and proactively assess future technologies and solutions via strategic initiatives.

Ensure resiliency of systems, vendors, stakeholders, and team

Work as directed by Manager.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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