Client Relationship Executive

2 weeks ago


Fort Lauderdale Florida, United States Eurofins USA Environment Testing Full time
Job Description

Client Relationship Executive is responsible for facilitating the day-to-day

communication between our clients and our laboratories, ensuring exceptional

client experience, and performing tasks within the various login departments.

Essential Duties and Responsibilities:

Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.

Advise walk-in clients about service information and project preparation.

Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.

Unpack shipments and document receipt of sample.

Update client and project data records in LIMS and CRM software systems.

Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.

Ability to assist with administrative tasks as necessary.

 



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