2024-25 Technology Coordinator

2 weeks ago


Indianapolis Indiana, United States KIPP Indy Public Schools Full time
Job Description

POSITION OVERVIEW

The Technology Coordinator (TC) will play an integral role in supporting regional and school-based technology with KIPP Indy Public Schools. Reporting to the Director of Technology, the Technology Coordinator will be responsible for supporting the implementation of technology-related systems, maintaining inventory of assets, and providing customer service excellence to our students, families, and staff. The TC will work with the Director of Technology to make data-informed decisions and implement systems to ensure minimal interruptions to staff and learning time while addressing technology needs.

 

RESPONSIBILITIES

Student Technology

Prepare, distribute, and manage student technology (Chromebooks, computer carts, accessories)

Make basic repairs and troubleshoot problems with Chromebooks and other student-facing hardware

Manage the warranty submission process for student Chromebooks

Assist the Director of Technology with the annual purchasing process

Support schools with technology during major school and state assessment periods

Staff Technology

Triage, resolve, and document support requests for building technology (laptops, phones, projectors, copiers/printers, ELMOs, WIFI, BenQs, SmartBoards)

Resolve tickets from staff and escalate when all available solutions have been exhausted

Troubleshoot basic problems with school printers and submit tickets to vendors for more complicated issues

Ensure workrooms are stocked with printer supplies and order supplies as needed

Support staff with iPhone setup and troubleshooting

Provide recommendations to the Director of Technology on process and system improvements

Provide documentation to staff on common technology procedures by assisting the Director of Technology with updates to our support pages

Provide documentation to staff on common technology procedures

 



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