Senior Customer Success Manager
2 weeks ago
This Senior Customer Success Manager will support 2 Account Executive's across retail and cpg current clients and is responsible for upselling and renewing critical contracts.
Management of existing customer contracts and relationships in order to drive successful current contracts and upsell/increase revenue for data enrichment and hygiene, identity, audience activation, measurement and insights data services.
Daily management of client’s projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments. Coordinates resources to ensure client satisfaction and ROI.
Educate and inform clients/prospects on new and existing products and use cases with ongoing consultation to clients to uncover business challenges and offer data recommendations. Utilize product experts as a resource.
Communication with clients is frequent and fast moving - includes weekly status calls with and occasional travel to client locations.
Work with internal teams to develop solutions that helps solves clients’ data and marketing objectives. Advises client on industry best practices and proactively recommend solutions to address gaps/opportunities.
Personally responsible for achieving a sales revenue quota in conjunction with Account Executive.
Collaborates on account planning and organization with Account Executive to identify data sales opportunities.
Execute basic contracts for standard products and services.
Responsible for regular status calls inclusive of financial forecasting with Sales Leadership with existing portfolio.
Works with Service Delivery team to scope out projects and then work with Pricing to discuss project and obtain price quote.
Work cohesively with operations, solution support, product management and marketing personnel to ensure product and service education is delivered to assigned portfolio.
Works with wide range of internal groups - Operations, Product, Strategy, Legal, Compliance and Finance.
Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines etc.
Develop highly effective relationships across all client/prospect base and internal departments.
Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; evangelize EMS across many use cases at client.
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