Manager, Product Success

Found in: Resume Library US A2 - 1 week ago


San Diego California, United States ServiceNow Full time
Job Description

We are seeking a Product leader who is passionate about creating empowering and supportive experiences for people at work. As the Manager of Product Success, you will report to our VP, Global Head of Product Success, to lead an organization that is passionate about building innovative experiences and supporting our customers on adoption. 

This is the perfect role for a product leader who is eager to work with our Customers, Sales, Services Product and Solution Consulting organizations and fascinated by the changing world of work, and the evolving needs of businesses who are navigating flexible work arrangements and distributed, global teams. 

Customer Experience is a critical function of this organization and building best practices, guidelines, content strategy, at Scale components and plans is critical to this role. This leader must provide a plan to foster customer centric solutions, self-serve tracking within the teams as well as build in programmatic approaches where needed. As the leader of this NowX Product Success team, you will have a massive impact on how businesses evolve to provide predictive, empowering, and productivity-boosting cross functional experiences for internal and external customers. The global team with this leader will be building components that help deliver technology and content to all teams that are customer facing to get our customers to adopt faster with time to value.

This role is part of our Customer Success Org that is the core to our customer experiences. Our Product Success teams come from a diverse set of practice area skills and backgrounds and continue to partner closely with internal and external teams to deliver adoption to our customers. At ServiceNow, the Product Success team has a seat at the table to collaborate closely with multiple teams like Product Management, Services, Sales, Solution consulting, Engineering and Leadership. We embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This leader drives strategic decisions, field innovations, and product feedback to help the teams align product strategy to the business needs of our customer base. Building out a content strategy to align to customer outcomes, digital content development and diving customer value are going to be key to this role.

 

Partner closely with Business Unit GM’s, Customer Success leaders, Training and Partners to create and lead end-to-end data product strategy, execution, and user adoption for Customers and Go-To-Market.

Lead a global team ~5 product success managers on customer adoption, automation and digital touches. Build best practice plans for our customers at scale

New Product Introductions and validating how to touch customers consistently.

Build critical technology components that integrate with our Products and tools to deliver customer experiences at scale.

Recruit and develop talent providing hands on guidance to the team.

Monitor business performance indicators to help guide strategic direction and operational priorities for Product and Customer Success leadership (e.g. identify early warning signs in account health and levers to improve).   

Collaborate with peers across the ServiceNow ecosystem to define and activate customer experiences and meet KPI’s.

Create and influence cross functional organization with partnership for an enterprise level engagement model.


  • Product Manager

    1 week ago


    San Francisco, United States The Product Folks Full time

    LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own...


  • San Diego, United States ASI, inc Full time

    Job DescriptionJob DescriptionAs a Customer Success Manager, you help create the energy and excitement surrounding our clients’ products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. And...


  • San Diego, United States Trigenx Full time

    Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational materials to help...


  • San Diego, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionIn this role you will:Own customer relationships, acting as their primary point of contact and trusted advisor.Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.Develop and deliver training and educational materials to help...


  • San Diego, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionIn this role you will:Own customer relationships, acting as their primary point of contact and trusted advisor.Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.Develop and deliver training and educational materials to help...

  • Manufacturing Production Manager(Mandarin Speaking )

    Found in: Resume Library US A2 - 1 week ago


    San Diego, California, United States CorDx Full time

    CorDx, a leading biotechnology company, is seeking a Production Manager to oversee production operations and ensure efficient product development. The successful candidate will be responsible for managing manufacturing teams, maintaining quality control, and optimizing production processes to improve operational efficiency. The Production Manager will also...

  • Staff Technical Product Manager

    Found in: Resume Library US A2 - 1 week ago


    San Diego, California, United States ServiceNow Full time

    Job Description The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at...

  • Senior Manager, Inbound Product Management, App Engine

    Found in: Resume Library US A2 - 1 week ago


    San Diego, California, United States ServiceNow Full time

    Job Description At ServiceNow, we are on a mission to redefine the way businesses operate. As a global leader in digital workflow solutions, our vision is to make the world of work better for people. Our App Engine product portfolio is at the heart of this mission, empowering both developers and non-technical users to create transformative applications and...


  • San Diego, United States Eppendorf Group Full time

    Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers Assist in new...

  • Product Manager

    5 days ago


    San Diego, United States Argen Corporation Full time

    **Product Manager** **Monday - Friday 8:30 am - 5:00 pm** Argen Corporation currently has an exciting opportunity for a Product Manager to join a growing, technology-focused and service-oriented team. If you thrive in a fast - paced and dynamic environment, and want to be a part of an organization with an unwavering commitment to quality dental solutions,...


  • San Diego, United States Eppendorf South Pacific Pty. Ltd. Full time

    Customer Success Specialist page is loaded Customer Success Specialist Apply locations San Diego, CA Los Angeles, CA posted on Posted 5 Days Ago job requisition id R8369 Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You...

  • Senior Customer Success Manager

    Found in: Resume Library US A2 - 1 week ago


    California Valley, California, United States Experian Full time

    Job Description This Senior Customer Success Manager will support 2 Account Executive's across retail and cpg current clients and is responsible for upselling and renewing critical contracts. Management of existing customer contracts and relationships in order to drive successful current contracts and upsell/increase revenue for data enrichment and...


  • San Diego, United States Argen Corporation Full time

    **Customer Success Representative** Monday - Friday, 8:00 am - 4:30 pm **About Us** At Argen, we’re in the business of creating healthy, confident smiles one case at a time. Argen is a global leader in dental manufacturing with headquarters in San Diego, CA, subsidiaries in Canada, Germany, UK, and China, and sales in 105 countries worldwide. We are 500...


  • San Diego, United States Success Full time

    Job Details Job Location : San Diego - San Diego, CA Position Type : Part-Time Education Level : High School Diploma Salary Range : $20.00 - $24.00 Hourly Job Shift : Day Description Become an Education Leader and join our team of dedicated Professionals. North-West College is part of a stable and growing system of seven campuses in California and Nevada,...

  • Manager, Production

    Found in: Talent US C2 - 1 week ago


    San Diego, United States Energy Conversion Solutions Full time

    About Us:AMETEK is using innovation to make the world a better place, technology to improve lives, and talent to solve challenges that matter. We need people like you to help make it happen! AMETEK Programmable Power Business Unit (~$160M) is headquartered in San Diego, CA and provides the most advanced Power and Instrumentation solutions for Precision...


  • San Diego, United States Cypress HCM Full time

    Job DescriptionJob DescriptionProject / Program Manager, Partner Success, 32197023What you get to do in this role:Responsible for taking small to large, company-wide, mission critical programs/projects from original concept through final implementationEnsures adherence to product processes, quality standards and deliverablesProvides overall communication and...

  • Operations Technical Program Manager, Customer Success

    Found in: Resume Library US A2 - 2 weeks ago


    San Francisco, California, United States Square Full time

    Job Description The Global Program Management and Infrastructure team ensures the smooth and efficient running of the Customer Success organization on a daily basis. With offices in the US, Canada, Japan, Ireland, Australia, Poland, Taiwan, and Guatemala, we improve both qualities of output and cost efficiency of the global organization, while also ensuring...


  • San Diego, United States Art of Problem Solving Full time

    Job DescriptionJob DescriptionThe Academic Success Specialist provides parents with product consultation and course advising for AoPS online products (Online, BA, and VC). They will ensure that new and returning parents' questions and concerns are addressed and they are assisted in identifying the best learning options for their children based on...

  • Product Manager

    45 minutes ago


    California, United States D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...


  • San Diego, United States Intuit Full time

    Overview As a Principal Product Manager for AI-powered help for TurboTax, you will be responsible for creating innovative solutions that will revolutionize the way people access help and guidance for business and personal taxes. Your role will focus on delivering expertise to customers and experts, while also enabling the producers to develop these...