Guest Experience Supervisor

4 weeks ago


Winter Haven Florida, United States LEGOLAND Parks Full time
Roles & Responsibilities:

 

Compiles comprehensive Resort Daily Summaries to facilitate seamless communication across all resort areas, enhancing efficiency and cohesion.

Functions as a proficient liaison with the Incident Manager and Senior Leadership Team, ensuring clear and effective communication channels.

Analyzes Key Performance Indicators (KPIs), guest reviews, and Key Employee Indicators (KEIs) to devise actionable improvement plans for the assigned department in close collaboration with Resort partners.

Maintains oversight of designated resort areas, ensuring adherence to cleanliness and brand standards of the highest caliber.

Identifies and addresses general park deficiencies, spearheading improvement projects to elevate Guest Satisfaction levels.

Aligns with Park operations objectives and goals, contributing to areas such as guest obsession, marketing initiatives, special events, and enhanced experiences.

Conducts daily Health and Safety inspections, fostering a culture of safety-first within the resort environment.

Resolves escalated guest inquiries and complaints with finesse, prioritizing excellent guest service while safeguarding the interests of the business.

Acts as a pivotal point of contact for operational concerns and emergencies within the department, ensuring swift and effective responses.

Demonstrates flexibility and readiness to oversee the opening and closing procedures of all locations within the assigned department.

Participates in the interviewing and hiring process for new frontline team members, contributing to the selection of exceptional Model Citizens.

Takes ownership of personal growth by actively engaging in career development programs, collaborating closely with departmental leadership for continuous advancement.

Qualifications & Experience:
Twelve months of experience in hospitality management or equivalent education preferred.

Tourist attraction experience a plus.

Knowledge of point-of-sale automated systems is required.

High school graduate or General Education Degree (or equivalent education and experience) is preferred.

Must be willing to work flexible hours, including evenings, holidays, and weekends to support park operations.

Benefits:
Excellent health care options (medical, dental, and vision that encourage preventative care).

Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.

Merlin Magic Pass for friends and family to enjoy the parks & attractions.

Recognition Programs and Rewards

401(k) program with company match

Tuition reimbursement programs

Numerous learning and advancement opportunities 

Pay Range:
From USD $40,000.00/Yr.


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