Specialist, Haus Experience

2 weeks ago

Winter Park, United States Gravity Haus Inc Full time

Gravity Haus is looking for an energetic and outgoing Haus Experience Specialist. The ideal candidate maintains a positive attitude and is driven to provide outstanding customer experiences. The Haus Experience Specialist will be responsible for creating memorable moments for our Gravity Haus Members, prospective members, and our hotel guests.

That's where YOU come in

Who You are... You're a resourceful, self-motivated leader who's comfortable navigating ambiguity and carving a new path with minimal direction. You're able to adapt dynamically to shifting internal and external conditions. You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels. You can anticipate guest needs and consequences and adjust accordingly. You're a true team player who can find win-for-all solutions. You have excellent written and spoken English skills You excel at problem solving You are organized and innovative You voice your opinions and share ideas and best practices You collaborate to work smarter, not harder You build relationships with guests, employees and members You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth. You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth. What You'll Do... Ensure the consistent execution of service standards Cultivate friendships and loyalty within the Gravity Haus community Assess, optimize, and manage room blocking, guest requests, bedding needs Check in and check out protocols with daily usage of the PMS system Daily use of Alice software to connect with guests, members and report maintenance issues Communicate efficiently with all Gravity Haus divisions to create a memorable Gravity Haus experience. Make keys, assist with guest room orientation and property orientation Educate guests on our Gravity Haus Membership benefits Be aware of Joinmes, HQ and all membership information Provide anticipatory guest service to ensure a comfortable stay Reach out to each guest and member to assist with the pre arrival planning. Reply to reservations inquiries from direct guests and partners. Collectively work towards driving revenue across the Gravity Haus family. Be a bridge between all operations Resolve guest billing issues and concerns Participate in company meetings and communicate on the intercompany Slack channels. Be a Gravity Haus Ambassador with an active part in our mission and vision. Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude. Bring your personality to work Have FUN Gravity Haus Membership Support

Guide new members into the community, and ensure that they are utilizing their member benefits amenities to the fullest. Support visiting Gravity Haus Members by creating memorable itineraries during their stay at Gravity Haus Breckenridge and Winter Park. Incorporate Gravity Haus member benefits into all itineraries (Dryland fitness classes, reservations at Cabin Juice and Unravel, reminders of discounts, etc.) and conversations. Prepare the hotel team with personalized information about upcoming member check-ins to create a defining moment. Support local Gravity Haus members with positive attentiveness to service, responding positively to member's needs and ensuring timely resolution to issues Support our marketing team by consistently ideating and providing fresh, lively and local content (photography, videography, member testimonials, etc.) for social media and digital marketing. Enforce all membership rules and policies to ensure a welcoming and safe environment for all members and teammates

Prospective Membership Development (Hotel Guests and Membership Prospects)

Support the Membership Sales Team in achieving new membership sales goals through member promotions, events that drive prospects onto our property, leads, referrals, and guest passes. Host prospective new members for on-property tours. Member for a Day ownership

Review all incoming guest reservations, provide anticipatory VIP recommendations under the "GH Member for a Day" mentality. Create memorable itineraries for guests of Gravity Haus Breckenridge. Incorporate Gravity Haus Member for a Day benefit opportunities into itineraries and conversations to introduce guests to membership.

Proactively contact high-value guests from target geographies prior to arrival; build relationships; offer concierge-level service; introduce them to our Gravity Haus experience. Create "moments of 'WOW" at time of arrival and throughout the stay for high-value guests in an effort to drive loyalty and conversion to GH membership.

Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers

Embrace the Gravity Haus core values of: Keep Growing Bring Others Along Create Powerful Moments Be "All-In" + Go the Distance Make it Better than You Found It

Requirements

Education and Experience... 1 plus year of hotel experience preferred 1 plus year of customer service preferred Physical Requirements... Ability to stand for long periods of time

What We Can Offer You:

Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership. For part time employees, benefits vary.

Salary Description

$20.00-$24.00/ hour #J-18808-Ljbffr

  • Cook II- Line Cook

    7 days ago

    Winter Park, United States Gravity Haus Inc Full time

    Gravity Haus is looking for an energetic and enthusiastic Cook 2- Line Cook. The ideal candidate maintains a positive attitude and is driven to provide outstanding customer experiences. That's where YOU come in!Who You are... You have at least one - two years of culinary experience. You can work well with others and desire to be a part of a best in class...

  • Balloon & Event Production

    1 week ago

    Forest Park, United States 99 Haus Balloons Full time

    Do you love balloons, events and a fast paced work environment? Are you passionate about the details? 99 Haus Balloons is an established family owned balloon styling and event décor business servicing the Chicagoland area. Everyday we provide fun & fanciful party décor, luxury balloons, and event rentals to our local customers, corporate clients and...

  • Billing Specialist

    2 weeks ago

    Winter Park, United States Creative Financial Staffing Full time

    Billing Specialist Billing Specialist - Join a Dynamic Team at Our Client - #4 on Orlando Business Journal's Top 100 Privately Held Companies! About Our Client: Our client is a well-established and highly respected community developer based in Orlando. Ranked #4 on Orlando Business Journal's top 100 Privately held companies list in Central Florida, they have...

  • IT Senior Support Specialist

    3 hours ago

    Winter Park, United States Winter Park Resort Full time

    ** IT Senior Support Specialist** **Job Category****:** INFORMATION TECHNOLOGY **Requisition Number****:** ITSEN010797 Showing 1 location **Job Details** **Description** **WINTER PARK RESORT OVERVIEW:** **Who We Are:** At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Dont be fooled by our convenient location, though...

  • CRM Specialist

    5 days ago

    Winter Park, United States Three Colors Flag, LLC Full time

    **Three Colors Flag LLC** is looking for a tech savvy and driven **CRM Specialist **to join our growing corporation. The CRM Specialist will support the CRM Manager and is responsible for the daily execution of family engagement, digital marketing, as well as data collection and the automated child enrollment process for Kiddie Academy through the Kares...

  • Guest Experience Specialist

    2 weeks ago

    Highland Park, United States Marriott Full time

    Marriott Guest Experience Specialist Highland Park , Illinois Apply Now Additional Information Serving, Bartending, Cross Train at Front Desk, Full Time, Evening Shift, Weekly PayJob Number 24079730Job Category Rooms & Guest Services OperationsLocation Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United...

  • Guest Experience Specialist

    2 weeks ago

    Highland Park, United States Marriott Full time

    Additional Information Serving, Bartending, Cross Train at Front Desk, Full Time, Evening Shift, Weekly Pay Job Number 24079730 Job Category Rooms & Guest Services Operations Location Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United States Schedule Full-Time Located Remotely? N Relocation? N Position...

  • Lab Specialist

    6 days ago

    Winter Park, Florida, United States Full Sail University Full time

    If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewardingThis opening is for general...

  • Guest Experience Specialist

    6 days ago

    Highland Park, United States Marriott International Inc Full time

    Additional Information Serving, Bartending, Cross Train at Front Desk, Full Time, Evening Shift, Weekly Pay Job Number 24079730 Job Category Rooms & Guest Services Operations Location Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation?...

  • Document Specialist

    6 days ago

    Winter Park, United States Full Sail University Full time

    If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The Online Document Specialist...

  • IT Senior Support Specialist

    7 days ago

    Winter Park, United States Winter Park Resort Full time

    ** IT Senior Support Specialist - Year Round** **Job Category****:** INFORMATION TECHNOLOGY **Requisition Number****:** ITSEN010797 Showing 1 location **Job Details** **Description** **WINTER PARK RESORT OVERVIEW:** **Who We Are:** At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Dont be fooled by our convenient...

  • Customer Experience Specialist

    6 days ago

    Woodland Park, United States Insight Global Full time

    Position: Customer Experience Specialist Location: Woodland Park, CO, CO Duration: Contract-To-Hire Salary range: $20/hour Must Haves: -2+ years of customer service experience -High Diploma or GED Day to day: An employer based out of Colorado is looking to bring on a Customer Experience Specialist on their team as 6 month contract to hire 5 days on-site in...

  • Document Specialist

    6 days ago

    Winter Park, United States Full Sail University Full time

    If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!The Online Document...

  • Document Specialist

    5 days ago

    Winter Park, United States Full Sail University Full time

    If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The Online Document Specialist...

  • Document Specialist

    7 days ago

    Winter Park, United States Full Sail University Full time

    If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The Online Document Specialist...

  • Environmental Specialist

    4 days ago

    Winter Park, United States Hubbard Construction Company Full time

    100 Years of Experience at Work for You! Since 1920, the professional men and women of Hubbard Construction have literally paved the way for hundreds of public and private projects that have supported Florida's rise to prominence. Hubbard is one of Florida's largest heavy civil construction companies. We are proud to be a part of Florida's history and we...

  • Customer Experience Specialist

    1 week ago

    Woodland Park, United States Insight Global Full time

    Position: Customer Experience Specialist Location: Woodland Park, CO, CO Duration: Contract-To-Hire Salary range: $20/hour Must Haves: -2+ years of customer service experience -High Diploma or GED Day to day: An employer based out of Colorado is looking to bring on a Customer Experience Specialist on their team as 6 month contract to hire 5 days on-site...

  • Customer Experience Specialist

    1 week ago

    Woodland Park, United States Insight Global Full time

    Position: Customer Experience SpecialistLocation: Woodland Park, CO, CODuration: Contract-To-HireSalary range: $20/hourMust Haves:-2+ years of customer service experience -High Diploma or GED Day to day:An employer based out of Colorado is looking to bring on a Customer Experience Specialist on their team as 6 month contract to hire 5 days on-site in...

  • Customer Experience Specialist

    2 weeks ago

    Woodland Park, United States Insight Global Full time

    Position: Customer Experience SpecialistLocation: Woodland Park, CO, CODuration: Contract-To-HireSalary range: $20/hourMust Haves:-2+ years of customer service experience -High Diploma or GED Day to day:An employer based out of Colorado is looking to bring on a Customer Experience Specialist on their team as 6 month contract to hire 5 days on-site in...

  • Customer Experience Specialist

    2 weeks ago

    Woodland Park, United States Insight Global Full time

    Position: Customer Experience SpecialistLocation: Woodland Park, CO, CODuration: Contract-To-HireSalary range: $20/hourMust Haves:-2+ years of customer service experience -High Diploma or GED Day to day:An employer based out of Colorado is looking to bring on a Customer Experience Specialist on their team as 6 month contract to hire 5 days on-site in...