Front Desk Associate-FT

4 weeks ago

Winter Haven, United States LEGOLAND Parks Full time

What you'll bring to the team:

About the role...

The Front Office Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications.

What youll be doing...

? Welcome all guests into the resort with a genuinely warm welcome.
? Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests, complaints and concerns.
? Works effectively in a team environment.
? Checking guests in and out of the resort, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
? Maintain and improve the quality of guest service.
? Process all payments in accordance with established hotel policies.
? Provide information and assistance to all guests and visitors.
? Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
? Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through the PBX.
? Assist guest services, safety services, housekeeping and engineering teams with accommodating guest requests.
? Must be able to multi-task and prioritize departmental functions to meet deadlines.
? Assist in maintaining a professional and fun place for our guests which will help with guest retention.
? Maintains and controls safe while on duty, keeping detailed records of all transactions.
? Ensuring the hotel is receiving proper credit and payments for guest stays.
? Ensuring shift is balanced with the PMS.
? Perform cash drops for each shift worked and making sure the proper signatures and approvals are made.
? Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
? Provide ideas and suggestions for new products, services, technology and processes to ensure the company has a competitive position and in anticipation of changing customer needs.
? Maintain confidentiality of all guests and employees.
? Provide dynamic guest service to our guests
? Play an integral role in assisting with emergencies (i.e. fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

Qualifications & Experience:
  • One year of hotel front office experience is preferred, but not necessary.
  • Preferred candidates will have experience working with hotel property management systems or equivalent experience.
  • Must be able to speak and write English clearly and fluently.
  • Preferred candidates must be capable of providing excellent customer service, while maintaining a professional demeanor.
  • ?Must be able to communicate effectively with others, both verbally and written.
  • Preferred candidates will possess proven conflict resolution skills, along with leadership skills, to drive initiatives to improve the team and the business.
  • Education:
    High school graduate or General Education Degree (or equivalent education and experience) is preferred.


Pay Range:
USD $13.00/Hr.

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