Reservations Supervisor

Found in: Resume Library US A2 - 1 week ago

Atlanta Georgia, United States Omni Hotels & Resorts Full time
Location:
Omni Atlanta Hotel at Centennial Park

 

 

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

 

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Job Description:
Assist Revenue Manager in maximizing all potential Room Revenue opportunities for the hotel through management and maintenance of the Hotel’s Group and Transient room inventory, and for Supervising the day to day activities and duties of all areas of the Reservations department.      

Responsibilities:
Maintain positive guest relations at all times.

Know and understand Opera PMS / ORS , reservations and group housing systems , Rooming List and Block Management , Third Party Housing Company Systems, and Hotel Operations.

Know and understand accounting procedures as pertains to the Reservations department and ensure SOP’s are followed.

In the absence of Reservations Manager, ensure that group reservation coordinators maintain/manage group blocks in a timely and accurate manner.

Make / Change / Cancel reservations.

Liaise with Sales Team and Convention Services in coordinating group bookings.

File Reservations and back-up material.

Process confirmations as needed.

Enter/maintain Group blocks in the PMS systems.

Process all Group Turnovers and ensure accuracy to the contract in hotel reservation and sales systems

Maintenance of group blocks to release room types not required as rooms pickup.

Upkeep and maintenance of complete detailed group files for all documentation regarding the group resumes.

Verify the VIP, ETA, billing, arrival and departure sates, room types based upon group resumes.

Ensure group blocks, group rooming lists, billing and cut off dates are maintained.

Process Rooming Lists accurately and in a timely manner.

Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s.

Pre Block all groups needs for Luxury suites and suite connectors

Ensure all reservations received via regular mail, fax, or email are entered into the PMS accurately and in a timely manner.

Process and research travel agency commissions as needed.

Process Internet and FIT bookings as needed.

Follow all Omni credit policies.

Control suite inventory and specialty rooms according to suite request policy.

Monitor group pick up and advise RM if group should be re-forecasted.

Report to the RM any changes in group pick up that would effect selling strategies.

Adhere to the selling strategies set by the RM.

Maintain group files according to group check list i.e. history, addendums, current contract, suites blocked, VIP’s identified, etc.

Keep current knowledge of all packages and special promotions going on.

Complete Training for new and current associates.

Attend Pre-CON, Resume and Group Pick meetings.

Attend department meetings and other required company trainings.

Assist the Transient Reservations Coordinator and assume duties as necessary

Ensure all Deposits are collected from groups

Sign off on reservation associate daily journals

Assume Rooms Controller duties as is necessary for the efficient operation of the hotel

Ensure all arrival reports are reviewed for accuracy and special requests

Ensure hotel inventory is consistently balanced at the direction of Revenue Management

Qualifications:
1 year of hotel experience is required: front office, sales, and/or reservations. Management/Supervisory experience is also preferred.

Appropriate professional appearance and demeanor.

Comprehension of technical application of reservations system.

Demonstrates self-confidence, energy and enthusiasm.

Must be able to perform the functions above, have excellent communication and guest services skills, be comfortable with computer systems and multi-line phones, and have team leadership skills.

 

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:  and the following link is the 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

  • Front Office Supervisor

    Found in: Resume Library US A2 - 4 days ago

    Atlanta, Georgia, United States Omni Hotels & Resorts Full time

    Location: Omni Atlanta Hotel at Centennial Park     Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The...

  • Overnight Night Audit Supervisor

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Omni Hotels & Resorts Full time

    Location:   Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official  hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining.   Our luxury hotel features 16...

  • Front Office Supervisor

    12 hours ago

    Atlanta, United States Omni Hotels & Resorts Full time

    The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling g Office Supervisor, Office, Supervisor, Reservations, Hotel, Front Desk, Business Services

  • Supervisor Custodial Services

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Emory University Full time

    Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. Description: JOB DESCRIPTION: The Custodial Supervisor...

  • Front Office Supervisor

    13 hours ago

    Atlanta, United States Omni Hotels Full time

    Location Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni...

  • Research Specialist Supervisor; School of Medicine

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Emory University Full time

    Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. Description: The Logan laboratory in the Department of...

  • Front Office Supervisor

    1 week ago

    Atlanta, United States Hilton Atlanta Perimeter Full time

    Description Join our team at the Hilton Atlanta Perimeter Center as a Front Office Supervisor! Don't miss out on this amazing opportunity - apply today and take the first step towards a rewarding career with us. ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES include the following: •Responsible for assisting the Assistant Front Office Manager in...

  • Supervisor, Parking Compliance- Campus Services

    Found in: Resume Library US A2 - 2 weeks ago

    Atlanta, Georgia, United States Emory University Full time

    Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. Description: JOB DESCRIPTION: Supervises Parking...

  • Supervisor, Staging

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Emory University Full time

    Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. Description: JOB DESCRIPTION: Responsible for daily...

  • Rooms Controller

    Found in: Resume Library US A2 - 16 hours ago

    Atlanta, Georgia, United States Omni Hotels & Resorts Full time

    Location: Omni Atlanta Hotel at Centennial Park     Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The...

  • Senior Administrative Assistant

    Found in: Resume Library US A2 - 16 hours ago

    Atlanta, Georgia, United States Emory Healthcare Full time

    Description: JOB DESCRIPTION: Acts as an individual contributor using independent discretion and judgment. May supervise administrative functions. Completes special assignments requiring collecting, organizing, and analyzing data which may be the basis for significant decisions. Assists in preparing budgets, provides advice regarding budget projects, and...

  • Senior Administrative Assistant

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Emory Healthcare Full time

    Description: JOB DESCRIPTION: Acts as an individual contributor using independent discretion and judgment. May supervise administrative functions. Completes special assignments requiring collecting, organizing, and analyzing data which may be the basis for significant decisions. Assists in preparing budgets, provides advice regarding budget projects, and...

  • Special Event/Moving Specialist I

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Emory University Full time

    Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. Description: Responsible for collecting, loading, and...

  • Research Specialist

    Found in: Resume Library US A2 - 2 days ago

    Atlanta, Georgia, United States Emory University Full time

    Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. Description: The Sloan, Andersen, and Birey Labs at Emory...

  • Team Lead, BRS

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Emory University Full time

    Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. Description: JOB DESCRIPTION: Under the supervision and...

  • Senior Conference Services Manager

    Found in: Resume Library US A2 - 2 weeks ago

    Atlanta, Georgia, United States Omni Hotels & Resorts Full time

    Overview: Omni Atlanta Hotel at Centennial Park     Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The...

  • Spiritual Health Assoc Chaplain PRN

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Emory University Full time

    Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. Description: Please note: This position is part-time...

  • secretary (office automation)

    Found in: beBee jobs US - 1 week ago

    Atlanta, Georgia, United States Department Of Defense Full time

    Summary Who may apply: This announcement is open to all U.S. Citizens This Position is located in: Info & Tech Dir, Assess/Anal/Assign Office, ZTF.This announcement may be used to fill similar positions in other Directorates. DutiesPrepares correspondence, reports, and other documents. Reviews work prepared by other clerical staff. Keeps supervisor's...

  • Host/Hostess

    3 weeks ago

    Atlanta, United States Del Bar LLC Full time

    Job DescriptionJob DescriptionResponsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure...

  • Host/Hostess

    1 week ago

    Atlanta, United States Del Bar LLC Full time

    Job DescriptionJob DescriptionResponsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure...