Service Management Administrator

Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs.

Take2 is hiring an experienced
Monitoring Lead - Application host/ Service Management Administrator.
This role requires you to be
eligible for a clearance
to interview. This position is
onsite
and will require you to work out of
Washington, DC.

Job Description: Monitoring Lead - Application host/ Service Management Administrato
r

Performs day-to-day activities required to assist and identify technological solutions that meet enterprise requirements. Maps functional requirements into technological requirements and identifies technologies that meet the technological requirements. Conducts proof of concept, pilots and demos for the purposes of evaluating the suitability of given technologies for meeting requirements. Evaluates the tradeoffs between competing solutions and develops quantitative driven analysis of alternatives. Produces written analysis of research and recommendation papers that clearly describe the process followed, alternatives considered, evaluation criteria and rationale for recommendation and need for improvement.

Must have a minimum of 10 years of experience providing Service Management System administration services. Must have experience managing SMS development activities and be proficient in applying the SDLC and DevOps principles. Must possess knowledge of Remedy.

Job Description and Duties

• Position is required to be full-time onsite at Washington DC
• Assist in driving, standardizing, and managing unified configuration management database.
• Collect and aggregate data to support decisions across ITIL processes (configuration, event, capacity, availability, demand, incident, event, and problem management) and perform analysis.
• Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems.
• Create and provide intuitive and informative dashboards on current and past performance and service status.
• Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.
• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
• Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
• Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
• Conduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service delivery.

Required Education and Experience

• Must have extensive knowledge of multi-vendor server operating systems.
• Minimum of 7 years of experience related experience
• Minimum 2 years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic
• Direct experience and expertise with Management Protocols including SNMP, and WMI
• Scripting Experience: PowerShell, VBScript, and/or other scripting experience
• Experience managing monitoring systems with 250 Host and/or 3000 sensors
• Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios
• Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions
• Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.

Preferred skills and qualifications:

• Experience supporting a 24x7 operations environment
• Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components
• Systems administrator experience managing Windows and/or Linux operating systems
• Expert level experience with scripting and automation
• Experience integrating monitoring tools to operate through ServiceNow.
• Experience automating alerts to generate Service Tickets
• Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management
• ITIL certification(s) including Foundations and above strongly preferred
• Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience
• Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics.
• Experience with visualization and computational tools