Customer Service/Sales Representative

2 weeks ago

Remote, Oregon, United States Global Parcel Full time $6,000 - $72,000 per year

Overview

We are seeking a motivated and dynamic Customer Service/Sales Representative to join us as a 1099 vendor. This is not a new position. We are a 20 year old software sales company. This opportunity requires that you are articulate and easily understood in English, be a U.S. citizen, have a valid drivers license and live in the continental United States. Responsibilities include contacting customers to ensure their satisfaction, training them on either of our 2 proprietary software programs, support call resolution and associated hardware troubleshooting. Prior software customer support and minor sales experience required. A typical week is approximately 40 hours from 8 A.M. to 5 P.M. for Monday through Friday. You will primarily be in charge of your schedule.

Responsibilities

  • Provide outstanding customer service by addressing inquiries and resolving issues promptly.
  • Engage with customers through outbound calling to ensure their satisfaction.
  • Maintain detailed records of customer interactions and transactions through data entry.
  • Collaborate with team members to enhance client services and improve overall customer satisfaction.
  • Utilize Microsoft Office tools to prepare reports and manage customer information.
  • Exhibit excellent phone etiquette while communicating with clients and prospects.

Skills

  • Strong communication skills, both verbal and written, with the ability to convey information clearly.
  • Some experience in sales.
  • Background in customer service or call center experience is preferred.
  • Proficiency in computer skills, including data entry and Microsoft Office applications.

Job Type: Full-time

Pay: $60, $72,000.00 per year

Benefits:

  • Work from home

Work Location: Remote

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