Division Vice President of Patient Experience

*Description*
This position is incentive eligible.

Introduction

Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a Division Vice President of Patient Experience with HCA Houston Healthcare, you can be a manager in an organization that is devoted to giving

Benefits
HCA Houston Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.
Come join our team as a Division Vice President of Patient Experience. We care for our communities and employees HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today

Job Summary And Qualifications
What you will do in the role:

• Serve as a coaching resource for the division leadership team focused on achieving clinical, operational and service excellence by hardwiring the Must Haves.
• Work with the Studer Group Coaches and Senior North Texas leaders to identify priorities, implement tactics and hardwire behaviors to achieve service pillar results.
• Lead by example by consistently role modeling the Standards of Behavior and hardwiring the Must Haves.
• In collaboration with the Measurement and Accountability teams, coordinate the communication of results/wins/barriers to the CEO and progress and results to leaders and staff.
• In collaboration with the Human Resources & L & OD departments, orients new leaders to the ME standards and validate his or her competency for the Must Haves.
• Round with leaders to validate ability to round on all staff and patients to hardwire behaviors.
• Round in all areas to offer "fresh eyes" and secret shop to provide feedback to leaders on hardwiring of the North Texas standards in their areas.
• Harvest practices that have been successful in achieving results for sharing with the system and have resources from other entities with leaders to support the achievement of results across the three overarching goals.
• Track and report the completion of the items on the accountability grids following each Leadership Development session.

What qualifications you will need:

• Preferred experience in a Director or above position with responsibility for driving the patient experience results or a previous Studer Coach.
• Experience implementing the Studer principles required.
• Requires a minimum of five (5) years of progressive healthcare facility leadership experience.
• (RN) Registered Nurse license required
• Master's degree required; MBA, MHA or related Master's Degree

HCA Gulf Coast Division is an affiliation of hospitals serving greater Houston area and South Texas. We share a mission, a commitment to the communities we serve and a standard of excellence for providing compassionate patient care. Serving such a large and diverse region requires HCA Gulf Coast Division to offer a range of programs that meets the needs of people of all ages with conditions ranging from acute to chronic illnesses. With 16 acute care and specialty hospitals, freestanding emergency rooms, ambulatory surgery centers, and more than 16,000 employees, HCA Gulf Coast Division offers patients access to a circle of care that is unique in the region. We bring comprehensive care close to home, including advanced medical care, education, and community outreach. By joining together as a network, hospitals are able to focus on improving outcomes and enhancing services for their own communities, while pooling resources for other functions like staffing and systems management.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Division Vice President of Patient Experience opening. Help HCA Healthcare create healthier tomorrows for patients and communities.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.