HR Coordinator

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about

American University

Department:

Customer Service

Time Type:

Full time

Job Type:

Regular

FLSA Status:

Non-Exempt

Work Modality:

Hybrid 01 (On Campus 3-4 Days/Week)

Union:

Job Description:

Summary:

The Human Resources Coordinator is a primary point of contact for departments and staff and students regarding process, benefits, and pay-related issues. The incumbent is responsible for processing a wide range of administrative and human resources processes for staff and students. The position is responsible for maintaining the human resource database (Workday), and other HR databases to ensure personal, benefit and payroll related information for all staff and students are updated in an accurate and timely fashion. This position is responsible for providing high quality customer service to departments and employees who reach out for guidance and assistance from HR. Further, this position participates in working groups and special projects related to the HR Office Administration needs.

This position reports to the Manager, HR Staff and Student Administration to ensure all staff/student actions comply with university regulations and that an accurate record of all transactions are maintained both electronically and physically. This position advises staff and students on their benefits and compensation.

Essential Functions:

• Track, analyze and process employee data, new hire processing, period activity pay, onboarding, and offboarding in Workday. Efficiently and accurately processes hiring action, period activity pay, termination, and other related electronic documentation to ensure that all staff members are paid accurately each pay date. Works closely with department representatives in getting required electronic documentation so that employees are paid appropriately. Works closely with payroll specialists to resolving pay-related problems.
• Serves as a point of contact for customers by answering routine questions regarding pay, benefits, policies, and other HR related issues. Conduct individual orientation sessions as needed. Managed the hiring, on-boarding, and off-boarding of employees. Responds to HR Service Now tickets and emails in a timely manner. Works closely with Benefits and Payroll Specialists to resolve issues.
• Assist with new hire processing, including the intake and facilitation of out-of-state hiring with nextSource. Ensures that all required paperwork is received and processed in a timely manner, guiding departments on the process steps, and maintaining high level of service.
• General administration duties such as assisting the HR teams on projects. Assisting front desk Administrative Assistant with completing I-9s for employees and works with departments to ensure that I-9s are completed for all employees within the required time frame. May serve as a coordinator for specific Human Resources related operations for the entire service delivery team, for example, federal work study.
• Other duties as assigned.

Competencies:

• Serving Customers.
• Prioritizing and Organizing.
• Acquiring and Analyzing Information.
• Supporting Coworkers.
• Championing Customer Needs.
• Making Accurate Judgments and Decisions.
• Driving Continuous Improvement.
• Building and Supporting Teams.

Position Type/Expected Hours of Work:

• Full-Time.
• 35 hours per week.

Salary Range:

• $27 - $30 per hour.

Required Education and Experience:

• Bachelor's degree or equivalent.
• 2 - 4 years of relevant experience.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an

E-Verify

employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email

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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.