Solutions Engineer

8 hours ago

San Francisco, California, United States Take2 Consulting, LLC Full time

Take2 is seeking a Solutions Engineer to support a rapidly growing incident management platform that powers operational excellence for some of the world's leading digital enterprises. The Solutions Engineer will act as the technical bridge between sales and customers—translating complex requirements into impactful demonstrations, guiding proofs of concept, and ensuring customers achieve measurable value from implementation through adoption.

This is an opportunity to join a high-growth SaaS organization that has helped more than 800 companies—including Netflix, Airbnb, and Block—resolve over 250,000 incidents. You'll work closely with cross-functional teams to accelerate technical wins and shape how organizations respond to challenges at scale.

KEY RESPONSIBILITIES

  • Serve as a founding member of the Solutions Engineering team, helping define and scale best practices across sales, success, and product functions.
  • Partner with Account Executives to design and lead technical evaluations, proof of concepts (POCs), and custom solution presentations.
  • Translate customer requirements into architectural designs and actionable implementation plans using the platform.
  • Collaborate with Sales, Customer Success, and Product teams to identify and communicate customer needs, feature requests, and market insights.
  • Develop sales enablement collateral, technical documentation, and repeatable frameworks that enhance the pre-sales and post-sales experience.
  • Build and deliver tailored post-sales rollout plans, ensuring customers achieve on-time value realization.
  • Continuously enhance knowledge of incident response, cloud integrations, and SaaS best practices to deliver technical and strategic guidance to customers.

REQUIRED QUALIFICATIONS

  • Proven experience as a Solutions Engineer, Sales Engineer, or Technical Consultant within a SaaS or enterprise software environment.
  • Demonstrated success leading complex technical sales processes, from discovery to successful POC completion.
  • Excellent verbal and written communication skills with the ability to explain technical topics clearly to both business and engineering audiences.
  • Strong understanding of incident management workflows, integrations, and platform APIs.
  • Inquisitive, adaptable, and comfortable operating in a fast-paced startup environment with evolving priorities.
  • Ability to work cross-functionally and autonomously, building processes and resources that enable future team growth.

PREFERRED SKILLS

  • Familiarity with cloud-based infrastructure (AWS, Azure, or GCP), REST APIs, and SaaS integration patterns.
  • Background in DevOps, SRE, or technical support operations.
  • Experience working with incident response, monitoring, or ITSM tools.

BENEFITS & CULTURE

  • Competitive salary and equity package
  • Market-leading private medical insurance
  • Generous parental leave and PTO
  • "First Friday" monthly recharge day off
  • Remote-first flexibility with personal development budget
  • Enhanced 401(k) or pension contributions

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