Solution Engineer

4 hours ago

San Francisco, California, United States TEMPO Full time

The Role

Tempo's Solutions Engineering function is responsible for unblocking partner integrations, ensuring our SDKs, APIs, and infrastructure are easy to adopt and reliable in production. It combines deep product knowledge, hands-on debugging, and clear communication to help developers get to "it works" fast — across wallets, RPCs, relayers, and beyond.

As a Solutions Engineer at Tempo, you'll work directly with partners integrating onchain payments, wallets, and APIs. You'll diagnose and reproduce issues, propose fixes or workarounds, and ensure our documentation, SDKs, and examples stay accurate and actionable. You'll serve as both a first responder to integration blockers and a feedback loop to the product and engineering teams.

Responsibilities

  • Unblock partner integrations: Debug SDKs, RPCs, and contract flows; reproduce and report issues; ensure partners reach production readiness.
  • Maintain technical docs and examples: Update guides, quickstarts, and code samples based on partner pain points and new releases.
  • Collaborate with product and engineering: File and track issues, surface recurring bugs, and advocate for developer needs in roadmap discussions.
  • Prototype and validate fixes: Build small test apps or scripts to verify reported issues and confirm resolutions before release.
  • Improve the developer experience: Identify gaps in documentation or tooling and propose targeted improvements (scripts, diagnostics, checklists).
  • Manage developer channels: Provide responsive, high-quality support in Slack and GitHub; triage inbound and escalate when needed.
  • Support integration readiness: Partner with ecosystem and payments teams to validate flows (wallet connections, relayer setup, invoicing, webhooks).
  • Measure and report patterns: Track integration blockers, bug frequency, and time-to-resolution to inform prioritization and process improvement.

Qualifications

  • 3+ years in Solutions / Partner Engineering, Developer Support, or Developer Experience roles with a focus on debugging and enablement.
  • Proficient in TypeScript and Solidity (Rust familiarity a plus); comfortable working with SDKs, APIs, and smart contracts.
  • Understands blockchain architecture — wallets, RPCs, relayers, gas models, and signing flows.
  • Strong written communicator; able to translate technical findings into crisp documentation or bug reports.
  • Comfortable reproducing complex partner environments, debugging across front-end and backend layers.
  • Excels in high-context, fast-moving settings; proactive about improving docs and tooling, not just responding to tickets.

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