Medical Office Receptionist

2 days ago

Baltimore, Maryland, United States Passion for People GmbH Full time

Our fast paced, fast growing mental health clinic is looking for a front desk Office manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. Office manager duties and responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors and providing general administrative support to our employees. Previous experience as a Front desk office manager would be an advantage. A successful Office manager should have experience with a variety of office software (email tools, spreadsheets and databases) and be able to accurately handle administrative duties. Ultimately, the Office manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.

Responsibilities

  • Work closely with therapists and psychiatrists
  • Serve as the point person for office manager duties including: maintenance, mailing, supplies, equipment, bills, errands, shopping
  • Schedule meetings and appointments
  • Answer calls, check and receive faxes, receive and send medical records
  • Manage providers' schedules (schedule new patient appointments, ensure established patients have upcoming appointments, reschedule appointments for patients)
  • Follow COMAR and CARF policies and procedures in office functions.
  • Ensure overall compliance
  • Check insurance eligibility and submit prior-authorization requests for all patients.
  • Organize the office layout and order stationery and equipment
  • Clean, Maintain the office condition, and arrange necessary repairs
  • Partner with HR to update and maintain office policies as necessary
  • Organize office operations and procedures
  • Provide general support to visitors
  • Assist in the onboarding process for new hires
  • Address employees queries regarding office management issues (e.g. schedules, stationery, Hardware and travel arrangements)
  • Plan in-house or off-site activities, like parties, celebrations and conferences

Skills

  • Proven experience in scheduling in a medical office setting
  • Proven experience as a Front office manager or Administrative assistant in a medical office setting.
  • Knowledge of office administrator responsibilities, systems and procedures
  • Knowledge of insurance claims/billing
  • Proficiency in MS Office (MS Excel and MS Outlook, in particular)
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Familiarity with email scheduling tools, like Email Scheduler and Boomerang
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills in a fast-paced environment
  • A creative mind with an ability to suggest improvements
  • Associate degree; additional qualification as an Administrative assistant or Secretary will be a plus

Job Type: Full-time

Pay: $ $21.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Work Location: In person

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