Front Desk Receptionist

1 day ago

Baltimore, Maryland, United States Maryland New Directions Full time $50,000 - $70,000 per year

Join Our Mission to Change Lives:

At Maryland New Directions (MND), we don't just help people find jobs; we help them transform their futures. For over 50 years, our award-winning nonprofit has provided no-cost employment coaching and career training to Baltimore residents aged 18 and above who are motivated to work but face obstacles to employment. Whether you're working directly with clients or behind the scenes to keep programs running smoothly, every role at MND contributes to lasting impact in our community.

About the Role:

As a Front Desk Receptionist, you play a critical role in creating a welcoming atmosphere, promoting MND, and providing exceptional customer service while maintaining clear communication with all stakeholders. Additionally, the Front Desk Receptionist supports record keeping for new client registration and ongoing attendance. This is a meaningful opportunity for someone passionate about community impact, equity, and changing lives through employment.

Duties and Responsibilities

The Front Desk Receptionist will:

  • Welcome all members of the public, ensuring a positive and professional atmosphere.
  • Guide visitors to the correct room and floor.
  • Handle incoming phone calls, assist callers, and direct them to the appropriate staff members.
  • Monitor online registrations and send reminder invitations and text messages through MND's platform.
  • Assist with orientation and training tasks, such as making copies, managing sign-in sheets, preparing completion certificates, and offering other administrative support as required.
  • Record daily attendance and keep staff updated on attendee numbers.
  • Distribute bus tokens and flash drives to clients as instructed, while ensuring MND maintains sufficient inventory for training purposes.
  • Mentor front desk interns and volunteers by demonstrating best practices and offering training.
  • Keep the front desk and entrance area clean and well-maintained.
  • Collect and distribute mail.
  • Perform other duties as assigned.

Key Result Areas

  • Create a warm and engaging environment for all clients and visitors representing MND.
  • Provide a high standard of professional customer service.
  • Assist MND's clients, staff, volunteers, board, and mission effectively.
  • Guarantee the timely and accurate completion of all responsibilities.

Qualifications

  • Relevant work experience in an office environment or the human services sector
  • Strong oral and written communication skills
  • Ability to empathetically connect with clients, offering support and guidance
  • Uphold a high standard of confidentiality.
  • Demonstrate positive and professional behaviors as a role model
  • Proficient in Microsoft Excel, Word, and online databases

Please submit 3 professional references, including recent supervisor, with your resume.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Work Location: In person

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