Medical Office Assistant

5 days ago

Baltimore, Maryland, United States Craft Consulting Full time

The Front Desk Office Assistant is the first point of contact for clients in our Behavioral Health programs; you would play a vital role in client experience and admission.

Managing the front desk and office of a very high-paced chemical dependency and mental health treatment center. This includes the greeting of clients & ensuring they are receiving the highest level of customer care.

If you're interested in working in a collaborative team of Substance Abuse and Mental health clinicians, this job is for you

Compensation:

$18 - $20 hourly

Responsibilities:

  • Managing the front desk of a very high-paced chemical dependency and mental health treatment center. This includes the greeting of clients & ensuring they are receiving the highest level of customer care.
  • Interacting positively and in a caring manner with clients, co-workers, and visitors.
  • Answers incoming phone calls and refers to the clinical team or other areas of the program.
  • Verify clients' insurance coverage and eligibility for services.
  • Act as a liaison between the client and external agencies, advocating for clients' needs throughout the intake and funding process.
  • Advocate for clients to secure funding to cover treatment costs.
  • Maintain accurate and up-to-date records of client intake information, insurance, and funding assistance efforts.
  • Work with client files and maintain confidentiality in accordance with 42 CFR and HIPAA.
  • Maintain professional verbal & written communication with providers.
  • Communicate with patients and their families in a compassionate and sensitive manner.
  • Other duties as assigned.

Qualifications:

  • Must have 2 years of experience in an office setting.
  • Preferred experience working with Medical Insurance/Benefits
  • Must have strong attention to detail and problem-solving skills.
  • Must be able to complete tasks with 100% accuracy.
  • Must have a high school diploma or equivalent.

About Company

Why This Role Matters:

Because every referral is a life that could be changed. Your work will help individuals access the support they need to build skills, regain hope, and live fuller lives. You'll be the bridge between the community and the care that makes a difference.

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