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ITIL Change Coordinator
2 weeks ago
Project Coordinator-JR
6_months
**Change Coordinator**
Work hours: 8am-5pm EST
Top 3 Must-Haves (Hard and/or Soft Skills):
1.ITIL Foundation/Communication oral and written
2.ServiceNow/Organized
3. Microsoft Applications/Intermediate Skill Level
Top 3 Nice-To-Haves (Hard and/or Soft Skills)
Degree Requirements (Experience in Lieu of Degree):
1.Critical Thinking
2. Jira
3. Bachelor of Computer Science or equivalent degree
4. Open AI or AI related experience
Certification Requirements (Any Preferences):
- ITIL V4 Foundation or intermediate certification
What would "a day in the life" of this role look like?
Review Change Requests, test ServiceNow enhancements to the change process, facilitate meetings, support all Change Enablement users, create or update documentation
What interaction level with this role have the team members and hiring manager?
Must be a self-starter and independent but escalate and clarify with the manager from time to time. One can interact with Senior Leaders
What would you say is the top priority for the worker over the first few weeks/months? Understanding Bread Financial Enterprise Technology Change Enablement process and audit requirements
What do you foresee being the biggest challenge in this role?
Understand the entire change process, its workflows, and continual improvements.
**Job Description**
- Create and maintain comprehensive documentation that supports change management processes. This includes developing detailed action plans and tracking data to ensure that all steps are recorded and easily accessible. Regularly update relevant documentation ensuring that any modifications identified through processes are accurately recorded.
- Provide proactive follow-ups with change requestors, ensuring that agreed-upon changes are incorporated in a timely manner. Work closely with change managers and support related tasks while fostering strong relationships with the incident and problem management teams to ensure seamless operations across all areas.
- Produce and deliver insightful reports on change initiatives. This involves using dashboards and other data visualization methods to clearly convey the status and impact of these initiatives.
- Organize and host change management meetings to facilitate the sharing of updates and discussion of strategies among stakeholders. Additionally, the coordinator actively participates in relevant meetings, contributing valuable insights and feedback that support the decision-making process and the overall success of change and release initiatives.
- Ensure that all applicable policies, procedures, and job aids are updated in a timely manner when necessary to help maintain compliance and relevance, supporting the organization's goals and ensuring that all team members have access to the most current information and guidelines.
- Produce and deliver test results on continuous improvement initiatives
Job Type: Contract
Pay: $ $32.00 per hour
Experience:
- Change management: 4 years (Required)
- ITIL: 4 years (Required)
License/Certification:
- ITIL Certification (Required)
Work Location: Remote
