Billing and Invoicing Specialist

1 day ago

Jacksonville, Florida, United States KLS Martin Group Full time

*This role is local remote, applicants must currently live within 50 miles of KLS Martin's Jacksonville location. In addition, applicants must be authorized to work in the U.S. without the need for current or future visa sponsorship*

Billing /Invoicing Specialist

Location: Jacksonville, FL (*Training period will be in-office for 90days M-F, 9AM-6PM - Thereafter, this position will be fully * "REMOTE IN JACKSONVILLE ONLY "M-F, 930 AM- 630PM*

Job Overview

We are seeking a detail-oriented and organized Billing/Invoicing Specialist to join our team. The ideal candidate will be responsible for managing invoicing and billing processes with accuracy and efficiency. This role ensures all billing documentation complies with company policies and regulatory requirements while addressing inquiries from customers and sales reps. Additionally, the specialist monitors and reconciles accounts, inputs billing data, and analyzes discrepancies to maintain financial accuracy.

Collaboration with sales, customers, customer service, and finance teams is essential to resolve billing issues and improve processes. Strong attention to detail, knowledge of billing systems and medical device terminology, and effective communication skills are key to success in this position. Assists with the Bill Only Department as needed.

Essential Functions, Duties, and Responsibilities

  • Manage incoming purchase orders, including Bill Onlys, Ship and Replace, GHX, IPS orders, and other EDI platforms. Ensure accurate data entry and proactively update order statuses to accelerate the billing process.
  • Prepare approved Bill Only orders for invoicing, resolve discrepancies, and utilize SAP for Bill Only transactions. Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.
  • Validate and replenish surgical product using appropriate platforms. Verify ship-to and replenishment locations in coordination with sales and operations teams. Restock products for Bill Only orders and ensure batch accuracy, resolving any discrepancies as needed.
  • Build relationships with sales representatives to assist with surgery product usage inquiries and data entry into Salesforce and SAP. Provide phone and email support for sales and healthcare professionals, escalating issues, when necessary, based on priority and complexity.
  • Collaborate with distribution, sales, shipping, warehouse, and carrier personnel to track and expedite deliveries. Follow up with hospitals and/or sales reps to collect purchase orders and clarify discrepancies.
  • Contribute to process improvement initiatives and maintain a clean, safe, and organized Bill Only area. Ensure compliance with company policies, and confidentiality requirements.
  • Maintain detailed records of customer interactions, transactions, inquiries, and actions taken. Investigate and resolve customer complaints, ensuring high service levels and addressing any discrepancies.
  • Additional responsibilities: Perform other related duties as assigned to support overall team objectives and operational efficiency.

Educational and Experience Requirements

  • High school diploma or equivalent.
  • One year customer service experience preferred
  • Proficient user of Microsoft Office applications
  • Use of SAP and Salesforce preferred but not required
  • Must sign a KLS Martin L.P. remote worker policy
  • Must maintain a safe working environment

Job Type: Full-time

Pay: $ $19.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: Remote

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